- Location
- Barcelona, ES
- Department
- IT
- Source
- Factorial
Description
Hello! 👋🏻
At
Factorial
, we believe that when our people grow, we all grow. 🚀
We’re on the lookout for our next
Onboarding Specialist
for
the
DACH Market
to elevate how new customers experience and activate Factorial.
If you love helping people succeed, enjoy digging into processes, and want to have real impact—this is your chance! Even if you don’t meet every single requirement… we’d still love to hear from you.
Ready to be part of the challenge?
🚀
About the team 👥
Our
Customer Experience team
is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.
As an
Onboarding Specialist
, you’ll guide new customers through their Factorial journey—making sure they’re confident, supported, and fully set up to get the most out of our platform.
You’ll be the bridge between clients, Product, Sales, and Customer Success—turning insights into better experiences and helping shape how our product evolves.
What you'll do
📝
Welcome
and
onboard new DACH clients
through video calls & email
Build a personalized onboarding journey
shaped by each customer’s need
Understand how our clients work
- and help translate their processes into Factorial
Spot challenges, identify opportunities, and share insights
to improve the experience
Collaborate closely
with Sales, Product, and CS teams to continuously enhance the client journey
Help define and scale onboarding processes that make the experience smoother and faster
What Success Looks Like…
Clients are
fully activated
and using Factorial to its
full potential
.
High
client satisfaction
and positive feedback.
Scalable processes
that shorten onboarding times.
Actionable insights shared with Product.
What are we looking for?🎯
Native or near-native proficiency in
German
and professional-level
English
.
Experience in Customer Experience related roles; Account & Client Management, Onboarding,
Customer Success or Support..
(SaaS is a big plus!)
Proactive, curious, and excited to solve problems
A fast learner - comfortable with product changes
Ownership mindset: You care deeply about client success
HR knowledge is a plus (not a must!)
You’ll be a great fit if you…
Love helping people succeed
Enjoy translating challenges into solutions
Communicate clearly and confidently
Thrive in fast-paced, collaborative environments
Ask “why?” just as often as you ask “how?”
Perks of being part of Factorial 😎
Alan
as private health insurance 🩺
High growth, multicultural and friendly environment 🤝
Healthy life with
Wellhub
(Gyms, pools, outdoor classes) 🕺🏻
Save expenses with
Cobee
💰
Language classes 👩🏻🏫
Breakfast in the office and organic fruit 🍏
Food discounts with
Nora
🍱
Pet Friendly 🐕
Much more that we'll spill during the interview process
About Factorial 🚀
At Factorial, we’re building the leading AI Business Management Software for companies of all sizes.
Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.
We believe in diverse talent:
we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion:
we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Our values 🫀
We own it
: We take responsibility for every project. We make decisions, not excuses.
We learn and teach
: We're dedicated to learning something new every day and, above all, share it.
We partner
: Every decision is a team decision. We trust each other.
We grow fast
: We act fast. We think that the worst mistake is not learning from them.
Want to learn more about us? Check our
website
!
#LI-IE1
