- Salary
- C$25 – C$26/hr
- Location
- Vancouver, British Columbia
- Workplace
- Onsite
- Type
- Part-time
- Experience
- 1+ years
- Source
- BetterTeam
Description
Job Title: Part-time Guest Services Agent.
Location: The Como Hotel - 1825 Comox St, Vancouver, BC.
Employment Type: Part-time 15-30 hours /week.
Must be currently residing in BC and legally able to work in Canada.
Job Overview:
Must be currently residing in BC and legally able to work in Canada.
Job Overview:
The Como Hotel is seeking a friendly, organized, and service-oriented Part-Time Guest Services Agent to support our day-to-day guest experience. This role is ideal for someone who enjoys helping others, is comfortable using technology, and can work both independently and as part of a team. You’ll be the first point of contact for our guests, helping to ensure smooth check-ins, clear communication, and memorable stays.
Key Responsibilities:
Key Responsibilities:
- Be the first point of contact for guest inquiries via phone, text, and email.
- Provide exceptional service to guests before, during, and after their stay.
- Respond promptly to guest inquiries and reviews by phone, text, and email using our hotel cloud-based systems (Cloudbeds, Whistle, etc.) and ensure they are resolved to satisfaction.
- Assist guests with check-in, check-out, and general questions throughout their stay.
- Use hotel cloud-based systems (like Cloudbeds and Whistle) to manage bookings, payments, and communication.
- Coordinate with housekeeping and maintenance to ensure a seamless guest experience.
- Support the leadership team with operational tasks and on-site assistance when needed.
- Resolve issues promptly and professionally to ensure guest satisfaction.
- Keep accurate records, reports, and follow hotel procedures and policies.
- Proactively check in with guests during and after their stay to ensure a smooth experience.
- Encourage satisfied guests to leave positive reviews on platforms.
- Monitor guest feedback and escalate any concerns to the hotel leadership team.
- Support initiatives to improve the guest experience based on reviews and feedback trends.
- Support the leadership team with sales and marketing initiatives.
Requirements:
- Excellent English, both written and verbal communication skills.
- 1 - 2 years experience in Hospitality or Hotel Industries pertaining to Front Office Operations.
- Resides in Metro Vancouver and can access the hotel within 30 minutes.
- Comfortable using technology and learning hotel software (training provided).
- Strong time management, organizational skills, and attention to detail.
- Availability for part-time hours including evenings, weekends, and holidays.
- Availability to work overnights and learn the Night Audit.
Who You Are:
- Warm, thoughtful, and genuinely enjoys helping others.
- Calm and resourceful, especially when handling unexpected situations.
- Proactive and attentive—you notice what guests may need and act before being asked.
- Reliable, accountable, and comfortable working independently.
- A clear and considerate communicator who collaborates well with others.
- Curious, open to feedback, and eager to learn and improve.
- Naturally welcoming and committed to creating thoughtful, memorable guest experiences.
Skills
Housekeeping