Bilingual Community Outreach & Support Specialist

Position: Bilingual Community Outreach & Support Specialist Addressing domestic violence and trafficking with a focus on Abuse in Later Life

Full-time | Benefits Eligible | 35 hours per week

FLSA status: Non Exempt

Salary: $60,000

Hours: M- F, 8:30am - 4:30pm, Schedule may include occasional evenings

Start Date: On or after September 9th, 2026

Department/Locations: East Hampton, Riverhead, and/or Hauppauge office locations as needed. Regular travel required to various community partner locations in Suffolk County including the East End as needed for programming. Travel to the Hauppauge office when necessary.

PURPOSE

The Community Outreach and Case Manager is responsible for expanding community awareness of abuse in later life, strengthening partnerships throughout Suffolk County, and providing trauma-informed case management and supportive services to individuals experiencing abuse, with an emphasis on adults age 50 and older. This position develops and delivers prevention education, facilitates community-building programming, and connects survivors to resources that promote safety, independence, and well-being.

This position is funded 80% through The Retreat's Abuse in Later Life (ALL) Office on Violence Against Women grant, serving adults age 50 and older, and 20% through agency-funded services for other survivors. The position requires some evening hours, occasional weekends, and travel throughout Suffolk County.

RESPONSIBILITIESCase Management

• Provide trauma-informed crisis intervention and case management to survivors experiencing abuse.
• Complete assessments and intakes and develop individualized service plans.
• Provide advocacy, safety planning, referrals, and follow-up.
• Assistance navigating housing, healthcare, legal, financial, and public benefits.
• Coordinate internal and external referrals.
• Maintain accurate client records.

Community Outreach

• Develop relationships with healthcare providers, libraries, senior centers, faith communities, law enforcement, and community organizations.
• Coordinate outreach events.
• Deliver presentations and educational workshops.

Partnership Development

• Strengthen Coordinated Community Response (CCR) team
• Recruit new community partners.
• Lead multidisciplinary collaborations.

Program Administration

• Maintain Apricot database.
• Prepare grant reports.
• Collect program data.
• Assist with grant compliance.
• Collect and report program data required under Office on Violence Against Women grant guidelines.
• Participate in activities necessary to meet grant deliverables and performance measures.
• Assist in implementation of Abuse in Later Life program goals and evaluation activities.
• Other duties as assigned**

ORGANIZATIONAL RELATIONSHIPS:

• Reports to: Director of Prevention Programming
• Supervises: none

QUALIFICATIONS:

• Bachelor's degree in Social Work, Human Services, Public Health, Psychology, Counseling, or a related field preferred, with three to five years of experience in client services, community outreach, advocacy, or a related field. An equivalent combination of education and experience will be considered.
• Demonstrated commitment to trauma-informed, survivor-centered practice and cultural humility when working with diverse populations.
• Knowledge of domestic violence, sexual assault, dating violence, stalking, human trafficking, elder abuse, and related victim services, or the ability and willingness to develop expertise in these areas.
• Experience developing and facilitating educational workshops, presentations, or group programs for diverse audiences.
• Strong public speaking, interpersonal, and relationship-building skills, with the ability to establish and maintain collaborative partnerships with community organizations and stakeholders.
• Ability to maintain professional boundaries, exercise sound judgment, and protect client confidentiality.
• Excellent organizational, time management, and problem-solving skills, with the ability to manage multiple priorities and work independently.
• Excellent written and verbal communication skills, including proficiency with Microsoft Office and electronic client data systems.
• Comfortable discussing sensitive topics related to abuse, aging, and victimization with clients, community partners, and the public.
• Bilingual English/Spanish strongly preferred.
• Valid driver's license and reliable transportation required
• Ability to transport and set up outreach materials and equipment weighing up to approximately 30 pounds for community events.
• Successful completion of fingerprint clearance and any other required background checks.

WORKING CONDITIONS:

• Ability to transport outreach materials weighing up to approximately 30 pounds.
• Ability to travel throughout Suffolk County.
• Ability to set up outreach displays and event materials.
• Ability to sit, stand, and present for extended periods.

Successful performance includes:

• Developing strong relationships with community partners.
• Increasing awareness of Abuse in Later Life services.
• Delivering high-quality educational programming.
• Meeting grant performance measures.
• Providing timely, trauma-informed client services.
• Maintaining accurate documentation and reporting.

**OTHER DUTIES:

Every effort has been made to make agency job descriptions as complete as possible. However, it does not state or imply that these are the only duties required for this position or the sole responsibilities for which this employee will be accountable. The omission of specific statements of duties or responsibilities does not exclude them from the position if the work is similar, related, is a logical assignment to the position, or is within the scope of generally accepted business practices for an employee with this specific job title. Duties, responsibilities and activities may change at any time with or without notice.

The Retreat Inc. is an Equal Opportunity Employer

THE RETREAT, INC. is committed to a policy of equal employment opportunity and will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, sexual orientation, military status, veteran status, age, marital status, domestic violence victim status, disability, pregnancy-related condition, gender identity, religion, genetic predisposition, familial status, ancestry, prior arrest or conviction record or any other protected category under applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The agency values and is committed to providing compassionate, empathic and culturally aware services to all clients/members. Interactions are approached with these values in mind, and it is expected that clients/members will be treated with compassion, respect and sensitivity during the provision of holistic, inclusive and welcoming services.