Senior Specialist Supply Chain Fulfillment

Serve as a primary point of contact for customers, providing timely and effective communication on order status, supply chain situation ,delivery schedules, and other relevant information

Your Role

Key responsibilities in your new role

Customer Collaboration

• Serve as a primary point of contact for customers, providing timely and effective communication on order status, supply chain situation ,delivery schedules, and other relevant information
• Develop and maintain strong business relationships with customer to understand their needs and preferences, leverage supply chain as our advantage to gain customer satisfaction and bring business success
• Leading demand/fulfillment forecast and supply chain topics meetings with customer and Account Sales; initiate order behavior improvement measures where needed
• Review current operation processes and deploy improvement measures in order to optimize the collaboration with the customer and increase customer satisfaction

Order Fulfillment and Supply Demand Match

• Monitor and strive for on-time delivery of orders ; resolve incomplete or blocked orders ; analyze and resolve order fulfillment issues, such as stockouts, shipping errors, and delivery delays
• Manage order changes violating the reschedule or cancellation rules internally and with customer
• Collaborate with internal stakeholders, such as supply chain planning team , Product Line Marketing , Logistics to ensure seamless order fulfillment , continuously drive the improvement of demand supply gaps ( Customer Request Date vs Customer Delivery Date)
• Manage order changes violating the reschedule or cancellation rules internally and with customer
• Initiate and manage emergency shipments by collaborating with logistics team , manage pre-production shipments and special clearance
• Proactively inform or provide early warming to related stakeholders in CLM , Supply Chain Planner & Sales Team regarding expected changes in customer demand and initiate appropriate measures and actions
• Maintain CLM KPI scorecard metrics to measure order fulfillment performance
• Support the setup of advanced supply chain concepts (e.g., B2B/EDI , ICP , Consignment ,call-offs , wafer business )

Customer Escalations Management

• Strive to avoid escalation situations in collaboration with Supply Chain Planner, Customer allocation team, gCLM or Disti CLM where possible
• Raise the appropriate escalation ticket and drive for supply improvement to avoid customer production line down
• Obtain and verify information from the customer in relation to line down date & time, minimum run rate, drop dead quantities, etc.

Analytics & Reporting

• Use standard and customer-specific reports to analyze and understand customer demand trend & order behavior, demand fulfillment, lead- time and supply chain KPIs to drive business decisions

Support / Miscellaneous

• Understand customer supply chain end-to-end and strive to reduce complexity by developing customer insights and market intelligence (e.g. Supply Chain channel, product know-how, market development)
• Support monitoring contractual compliance based on agreement
• Review current operation processes and deployment of improvement measures (e.g. EDI, logistics programs, Supply Chain concepts)
• Support company revenue through optimize supply and on hand inventory
• Manage order handling complaints with customers and goods returns ; initiate and communicate RMA process
• Challenge the customer on rescheduling and cancellation (within freeze window) and provide an early warning of demand softening signals internally (outside freeze fence)

Your Profile

Qualifications and skills to help you succeed

• BA degree or above in Engineering, Statistics, Business Administration, Supply Chain Management are preferred• Minimum 0 to 1 years working experience, Customer Service and Planning experience is a plus• Thorough understanding of manufacturing and planning processes and supply chain is a plus• Excellent communication and interpersonal skills, with the ability to collaborate with internal stakeholders and communicate effectively with customers• Strong analytical and problem-solving skills in dealing with complexity, ability to prioritize and multi-task oriented, flexible, positive, and able to adapt effectively to challenging and time sensitive situations• Team player, can work independently and drive topics with cross function team, willing to take initiatives• Self -motivated and can work under pressure• Quick learner, able to grasp, visualize, simplify, and communicate complex processes• Fluent in English skills• Knowledge of SAP, CRM, advanced excel knowledge , tableau , power BI is a plus

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

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