Floor Manager (Coach) – Gretna Green

Nike Gretna Green is looking for a Floor Manager to join our team and provide world-class service to the consumer:

As a Coach you are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers

• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere

• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)

• Identifying and improving areas based on feedback given by consumers

• Being a brand ambassador for NIKE’s initiatives including training your team

• Ensuring that the store complies with all NIKE standards and guidelines

• Cooperating with your business partners across stores and HQ

More specifically, this role consists of the responsibilities detailed below:

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards

• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards

• Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.

• Being responsible for monthly initiative launches

• Using our reporting tools to make the best commercial decisions

• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)

• Leading team Engagement on NIKE Community Ambassador activities

• Partnering with senior store leadership, you will oversee the hiring processes including onboarding

• Being responsible for store scheduling

• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life

• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers

• Completing specific training and share completion with athlete services

• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• Attractive salary that evolves with the market and experience

• Opportunity on receiving monthly bonus payments

• Attractive online and in-store employee discounts

• Attractive Benefits Package, Pension & Share scheme

• Exciting development and career opportunities

• Regular training on leadership, sales and products

• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)

• Staff dress to represent NIKE and foster our team spirit

• Access to sports activities

• Opportunities to participate in unique NIKE moments

What you bring:

• A passion for NIKE and/or love of sport

• Experience in retail and/or leadership positions

• Very good command of English language (written and spoken)

• Experience and competency in serving exceptional consumer service

• Ability to coach and develop a strong team

• Strong focus on communication

• Flexibility to work in shifts and on weekends

*Relocation is not currently available for this vacancy