Sr. System Analyst - HR Systems - Seattle, WA (Hybrid)

Job Description

A key member of Nordstrom’s HR Operations Systems team, the Senior Systems Analyst plays a pivotal role in advancing and supporting critical HR technologies that enhance processes, enable business success, and elevate the employee experience across the full lifecycle.

This role is responsible for providing advanced technical and functional support for core HR systems, ensuring data accuracy, system reliability, and continuous improvement. The Senior Analyst partners closely with stakeholders across HR, IT, and the business to resolve complex issues, lead configuration efforts, and drive optimization of platforms such as Workday, ServiceNow HRSD, and Paradox. Success in this role requires strong analytical skills, attention to detail, and a solutions-oriented mindset that anticipates challenges and delivers impactful results.

 A day in the life…

• Provide strategic mindset in HR technology implementations, ensuring seamless system integration and functionality.

• Collaborate cross-functionally with HR, HR Technology, and business stakeholders to align on initiatives and drive successful outcomes.

• Evaluate new technology requests against the strategic roadmap, offering informed recommendations on scope, timing, and scalability.

• Translate complex business requirements into actionable system configurations and detailed user stories.

• Lead system upgrades, enhancements, testing, and validations to support continuous optimization.

• Act as a subject matter expert with hands-on configuration across HR applications, including Workday (Core HCM, Compensation, Benefits, Absence, Time Tracking).

• Ensure data integrity and governance by performing audits, troubleshooting issues, and implementing sustainable solutions.

• Manage knowledge base content and governance processes in partnership with Centers of Excellence (COEs).

• Oversee compliant mass data imports/exports and support accurate reporting.

• Identify and implement process improvements with scalable technology solutions.

• Optimize ServiceNow HRSD workflows, monitor resolution metrics, and escalate as needed to maintain service standards.

• Enhance employee self-service tools and recruiting engagement platforms like Paradox.

• Drive system and process enhancements by effectively translating business needs into technical solutions.

You own this if you have…

• 3+ years of experience in HRIS, business analysis, or project/process configuration roles.

• 2+ years of experience as a system analyst or project lead.

• Strong expertise in Workday configuration and HR applications.

• Preferred ServiceNow HR Service Delivery expertise, including HR Table Structure, HR Services & Catalog, and ServiceNow Knowledge.

• Understanding of software development lifecycle, database structures, and impact analysis.

• Experience in developing business process flows and wireframes to visualize system changes.

• Strong written and verbal communication skills, with the ability to interact across organizational levels.

• Advanced analytical and problem-solving skills, including Excel proficiency.

• Organizational skills to manage multiple priorities under tight deadlines with minimal supervision.

• Experience utilizing JIRA, Confluence, Microsoft Suite and other business tools

Location:

This is a hybrid role requiring the selected candidate to work onsite four (4) days per week and live within a commutable distance of Nordstrom's corporate offices in downtown Seattle, WA.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$87,500.00 - $145,500.00 Annual

 

 

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

   

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf

 

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

 

Nordstrom keeps job postings open for at least one day after the posting date.

 

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