- Location
- Germany > Wiesbaden-Delkenheim : G20
- Type
- Full-time
- Department
- Marketing
- Education
- High School
- Source
- Workday
Description
JOB DESCRIPTION:
Specialist Reimbursement (m/f/d)
This position works out of Abbott GmbH in the Diabetes Care division.
Primary Objective of Position
- Escalation management with health insurances (SHIs), reimbursed patients (including single case issues) and with all related internal & external stakeholders (e.g. Market Access, Customer Service, Reimbursement service provider, etc.).
Major Accountabilities
- Handling escalation management in close contact with SHIs as well as internal & external stakeholders
- Analyzing reimbursement processes, identifying gaps and suggesting improvements to Business Operations Analysts
- Being key contact for SHIs and internal & external stakeholders with respect to process questions.
- Supporting for SHIs and internal & external stakeholders with respect to process questions.
- Liaising with market access, e-commerce as well as customer service team to improve the escalation resolution processes
- Interacting with internal and external service providers to ensure prompt resolution of inquiries.
- Dealing with all sorts of ad-hoc requests concerning the entire reimbursement process
- TRAVEL: <5%
Qualification
- Completed Abitur or adequate mercantile apprenticeship with on the job experience.
- Adequate University degree is a plus
- 1 to 3 years of work experience required.
- Experience in escalation management preferred
- Work experience in eCommerce or in a customer service setting, ideally for health insurances preferred
- Work experience with reimbursement processes preferred
- Ideally international exposure through education and work within an international corporation.
- Excellent MS-Office skills
- Genernal interest in and understanding of IT systems
- Salesforce training preferred
- Project Management certification preferred
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.
Connect with us at www.abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Market Access
DIVISION:
ADC Diabetes Care
LOCATION:
Germany > Wiesbaden-Delkenheim : G20
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable