- Workplace
- Remote
- Department
- Engineering
- Seniority
- Lead
Description
About AteraAtera builds IT management software powered by Action AI - autonomous technology that manages and optimises IT environments. RMM, helpdesk, ticketing, and automation in one platform. Trusted by 13,000+ customers in 120+ countries. We're building the future of autonomous IT.About the roleAI and Autonomous technology are reshaping IT management, creating an exciting gap between what our platform can achieve and what enterprise customers know how to unlock. As a Principal Solutions Architect, you will close that gap. This is a high-impact, customer-facing role focused on helping our strategic enterprise customers design, implement, and realize long-term value from Atera’s Autonomous IT platform.You will serve as a senior technical presence and a hands-on builder. You’ll guide clients through complex AI-powered workflows, modernizing their IT service operations while bridging the gap between technical execution, architectural design, and Atera’s internal product evolution.What You’ll DoArchitect Enterprise Solutions: Lead strategic customer engagements from discovery through implementation, designing end-to-end Atera solutions across workflows, integrations, data design, and production go-lives.Hands-on Building & Integration: Act as a hands-on engineer, writing custom scripts, tailoring Atera’s AI automations, and building integrations to match each customer’s unique environment.The Internal Product Loop: Formally document the custom solutions, architectures, and workarounds built on-site. Analyze these field insights to identify high-value features, and pitch them directly to Product and R&D for productization.Technical Roadmap & Strategy: Partner with senior customer stakeholders to define technical roadmaps, align AI-driven automation with business outcomes, and act as a senior escalation point for complex architecture decisions.Scale the Practice: Identify repeatable deployment patterns, codify them into reusable playbooks and architecture templates, and mentor other Solutions Architects to elevate team practices.
