Customer Enablement Manager

About Guidde

Guidde is an AI digital adoption platform that serves as the hub for the creation and consumption of modern organizations. Founded in 2021 by seasoned entrepreneurs, we use generative AI to transform workflows into rich, multi-format documentation in minutes. Our platform helps teams scale knowledge across employees, customers, and even AI systems, turning everyday processes into instant, in-app video guiddes that live where work actually happens.

More than 5,000 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand.

We're building the future of knowledge creation, sharing, and experience.

The Ideal "Guidder" is like our platform - clear, impactful, and focused on delivering value. We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game. Ready to make your mark on our roster? Go Guidde!

If you are someone who gets genuine satisfaction from turning a complex product feature into a two-minute video that clicks, and you’re excited about how AI assistants can help streamline processes for both customers and support agents, then your place is with us!

What will You Do?

• Produce educational content — Create engaging video tutorials using Guidde and clear written documentation that keeps pace with every product update
• Optimize for humans and AI alike — Shape content for both human comprehension and AI-powered support, monitoring AI support interactions to spot gaps and improvement areas
• Partner cross-functionally — Work closely with Product, Customer Success, and Support to keep enablement efforts aligned with the product roadmap
• Shape the help center — Organize and maintain a comprehensive help center, with regular reviews and updates to keep it accurate and useful
• Move fast on new features — Follow established content workflows and standards to deliver rapid, reliable content for every new release

What You'll Need to Thrive in

• Enablement or content experience — 2+ years in customer enablement, education, or content creation, ideally alongside prior experience in a customer-facing role like support or customer success
• Content creation examples — Demonstrated experience creating effective educational content, supported by examples of written and video work. 
• Tool fluency — Comfort with content management systems and video creation tools (bonus points if that includes Guidde)
• Sharp attention to detail — Strong analytical skills with a clear focus on content optimization and quality
• Excellent communication — Exceptional written and verbal English, with the ability to translate complex technical information into content anyone can follow
• Comfort working in a high-paced environment with AI-powered systems — Some background working with or around AI-driven tools in a startup environment

Bonus points if you have

• Experience creating content specifically with Guidde
• A knack for building and refining enablement strategies from scratch

Your journey with Guidde

• Leave Your Mark: Shape how thousands of customers learn and succeed with our product, building the help center and content library from the ground up
• Work Your Way (Hybrid): Enjoy a flexible work arrangement based in our Tel Aviv office
• Innovate Together: Collaborate directly with Product, Customer Success, and Support to bring cutting-edge AI and video tools into everyday customer education
• Fuel Your Growth: Access opportunities for professional development as you grow customer enablement into a strategic, company-wide function
• Your Value Matters: Receive a competitive compensation and benefits package

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.