- Location
- Kyiv, Ukraine
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Closing date
- 2 weeks ago
- Source
- Workday
Description
We are looking for Service Desk Technician to join our team in Kyiv.
Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.
A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.
The Service Desk technician will be an integral part of the IT support team, providing technical support to internal and external customers. Service Desk technician will be responsible for handling first-level support requests, troubleshooting technical issues, and escalating more complex issues to senior team members. Service Desk technician will work closely with the Service Desk Coordinator to maintain the high quality of IT support services, while developing their technical skills and gaining valuable experience in the field.
What your key responsibilities will be:
Respond to incoming support requests via phone, email, and chat
Troubleshoot technical issues and provide solutions in a timely manner
Escalate more complex issues to senior team members as needed
Document all support interactions in the service management system
Maintain a high level of customer satisfaction by effectively communicating with customers and keeping them informed of the status of their requests
Participate in training and development opportunities to enhance technical skills
Assist in the maintenance of hardware and software inventory
Collaborate with team members to identify and resolve systemic issues
Skills and experience we expect from you:
Bachelor’s degree in computer science, information technology, or a related field
Knowledge of computer hardware, software, and networking
Good English communication skills, both verbal and written
Strong organizational and problem-solving skills
Ability to work well in a team environment and handle multiple tasks
Customer-focused approach to support and problem resolution
What we offer:
Modern and international working environment
Challenging, engaging and varied tasks
Personal and technical skills development with certified trainings
Competitive salary
Private health insurance
