Documentation and Customer Services Coordinator

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Key Responsibilities :

• Provide excellent customer service and respond promptly to customer inquiries. 
• Manage feeder vessel bookings and schedules. 
•  Handle booking confirmations and maintain booking records. 
• Prepare and update booking lists accurately. 
•  Oversee container management and coordination. 
• Operate and manage Liner systems, including K-Navi and Aicos. 
• Coordinate closely with port terminals to ensure smooth operations.  
•  Liaise with depots regarding container movement and availability. 
• Prepare and proceed import/export documentation and related reports.            
• Support additional operational duties and undertake assignments as required by Team Leaders to meet company objectives. 
• Monitor and update shipment status to all relevant parties in a timely manner. 
• Close job files and ensure timely billing to customers, agents, and vendors. 
• Ensure full compliance with Standard Operating Procedures (SOP) and company policies.

Qualifications:

• 0-3 years of experience in Logistics company, Freight Forwarding or Shipping Line.  
• Bachelor's Degree in Logistics, Supply Chain Management, or a related field.
• Fresh graduates are welcome to apply.   
• Strong Customer Service mindset with good interpersonal skills.
• Proactive, responsible, and detail oriented.
• Positive Attitude and willingness to learn.
• Strong communication and coordination skills.
• Ability to work effectively under pressure and meet deadlines.
• Good team player with the ability to collaborate across departments.
• Fair to good command of spoken and written English.
• Demonstrates company core values: Accountability, Bravery, Curiosity, and Sustainability.

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