Microsoft Dynamics 365 CRM & Power Platform Functional Consultant
outsidecapital
·Jul 1, 2026
- Location
- City of Johannesburg Metropolitan Municipality, GP
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- Vincere
Description
The core challenge is to help design, configure, document, and continuously improve Dynamics 365 CRM solutions that support better customer service, field service, sales, marketing, and operational workflows.
You will work with stakeholders to understand business processes, convert requirements into scalable CRM designs, support full project delivery, and ensure solutions align with broader enterprise architecture and Microsoft best practice. This is not just a configuration role — it requires someone who can facilitate workshops, advise stakeholders, document solutions clearly, work across delivery teams, and help maintain a reliable CRM blueprint for the future.
Profile for Success
The strongest candidates will be able to show evidence of:
- 4–6 years of Dynamics 365 CRM consulting and implementation experience.
- Hands-on functional configuration experience in Dynamics 365 Customer Service, Field Service, Sales and / or Marketing.
- MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant certification.
- Experience running stakeholder workshops, discovery sessions, requirements gathering and business process analysis.
- Demonstrated ability to translate business requirements into CRM designs, configurations and clear solution documentation.
- Experience working through full project lifecycles from planning and requirements through to testing, deployment and support.
- Working knowledge of Power Platform, especially Power Apps and Power Automate, with Power BI as an advantage.
- Exposure to Dataverse, Azure Logic Apps, custom connectors and integration tools such as KingswaySoft or Azure Integration.
- Strong stakeholder communication, problem-solving, documentation and delivery discipline.
- Knowledge of ITIL, Agile or Waterfall delivery methods.
