Lead Specialist GES Q2C Collections

Job Title: Lead Specialist GES Q2C Collections

Location: Hyderabad, India

We are looking for a detail-oriented Collection Specialist to join our Credit Management team within Financial Shared Services. In this role, you will be responsible for managing customer collections, reducing overdue receivables, minimizing credit risk, and ensuring healthy cash flow. You will partner with internal and external stakeholders, drive proactive collections activities, support insolvency and insurance processes, and contribute to continuous improvements in global credit management operations.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Manage a portfolio of customers by proactively monitoring accounts receivable balances and driving timely collections activities.
• Conduct collection calls, follow dunning procedures, resolve payment disputes, and reduce overdue receivables.
• Act as a credit insurance and collections specialist, supporting bad debt recovery, insolvency cases, and external collection agencies.
• Assess customer creditworthiness, monitor financial risks, and recommend appropriate credit management actions.
• Serve as the primary point of contact for internal and external stakeholders, providing guidance on credit and collection matters.
• Drive process improvements, maintain accurate documentation, ensure KPI achievement, and support internal controls and compliance activities.

We Bring

• A purpose-led, performance-driven work environment.
• Opportunities to lead complex workplace operations and projects.
• A collaborative culture that values innovation and operational excellence.
• Career growth across functions, sites, and global teams.
• Continuous learning and development through structured programs.
• An inclusive, supportive workplace that encourages new ideas.

You bring

• Bachelor's degree in Finance, Economics, Accounting, or a related discipline.
• Minimum 3 years of experience in Credit Management, Accounts Receivable, Collections, or Credit Control functions.
• Strong knowledge of collection processes, credit risk assessment, insolvency procedures, and accounts receivable management.
• Hands-on experience with SAP FICO, FSCM, or similar ERP systems in a shared services environment.
• Proven ability to manage customer interactions, negotiate payments, resolve disputes, and influence stakeholders effectively.
• Excellent analytical, communication, stakeholder management, and customer service skills, with the ability to work in a multicultural global environment.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together.

Our application process

Interested in this position? Please apply online by uploading your resume in English via our career portal (www.dsm-firmenich.com/careers). For further information, please contact Teena Khan Talent Acquisition Business Partner ([email protected]).

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. We’re not accepting agency submissions or proposals involving fees or commissions for this role.