Manager, User Experience Strategy

About Vanguard
Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.

Vanguard’s India Office

Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.  

Role Summary
This role partners with teams across sub-divisions and leads team to define the strategy and design direction, architecture, development, and content disciplines and ensure cohesion across all communication channels. Additionally, this role ensures alignment between user experience strategy and overall business objectives to drive consistent and impactful digital experiences.

Responsibilities
1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
2. Creates user experience interface architecture strategies, leads program-level initiatives to meet business goals. Leverages research, conceptualization, visual design, information architecture to resolve complex issues.
3. Works with various teams to coordinate and deliver design, prototype, documentation, and strategy to improve the user experience. Presents and recommends solutions to senior leaders, internal partners, and stakeholders.
4. Leads and mentors team to research and deliver competitive and quality solutions.
5. Uses qualitative and quantitative analysis techniques to continually improve the user experience. Analyzes data and user feedback in order to make critical design decisions.
6. Collaborates with cross-divisional teams and product owners to define user and business requirements. Partners with the development team through to execution.
7. Ensures consistency in design standards, brand guidelines, and user experience principles across all digital platforms.
8. Drives innovation by identifying emerging UX trends, tools, and technologies to enhance product experiences.
9. Establishes and tracks key performance indicators (KPIs) to measure the effectiveness of design strategies and user engagement.
10. Facilitates stakeholder workshops and design thinking sessions to align cross-functional teams on user-centric solutions.
11. Participates in special projects and performs other duties as assigned.

Qualification & Skills

• Minimum 8 years related work experience, two years of User Experience or User Interface experience.
• B.E/B.Tech or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.
• This job requires a regulatory license and/or registration (e.g. SEBI, RBI, or other applicable Indian regulatory bodies). These will be determined by Compliance based on role-specific duties.
• 5–6+ years of experience leading UX/UI or Product Design teams.
• Deep expertise in: User Experience (UX) Design, User Interface (UI) Design UX Strategy, Design Leadership, People Management Stakeholder Management Cross-functional Collaboration Product Design Oversight
• Proven success building, leading, and scaling UX teams.
• Strong communication, influencing, and leadership skills.
• Experience working with global and cross-functional teams.
• Experience managing multidisciplinary teams across Design, Strategy, Research, and Content.
• Financial Services, FinTech, or Investment Management experience.
• Exposure to Content Strategy and Information Architecture.
• Familiarity with AI-driven design tools and prototyping solutions.
• Passion for innovation and customer-centric design.

Location

This role is based in Hyderabad, Telangana at Vanguard’s India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you 

Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life: 

Financial wellness 
We're committed to enabling your financial success and provide competitive offers and programs. 

Physical wellness 
We're committed to providing benefits that support your physical health and wellness. 

Personal wellness 
We're committed to providing resources that help support the full scope of your life. 

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.