Transitional Case Manager, Queens Ave.

Transitional Case Manager, Queens Ave.
Direct Service - (OPSEU)
Full-Time, Contract (Ending: March 31, 2028)
London, Ontario (London Zone)
This posting is the result of an existing vacancy
- Application Deadline: July 27, 2026 -

We believe that everyone has the right to live with dignity, autonomy and independence in our community.

Our Case Management Program embodies this belief by supporting individuals transitioning from hospital to live as independently as possible, while working collaboratively with a Transitional Case Manager to build their support systems. As a Transitional Case Manager, you’ll also focus on assisting clients with connecting to their community and teaching life skills to help them to achieve their recovery goals.

Successful candidates must have a Police Vulnerable Sector Check (PVSC) completed in the last six months. Interested applicants who reside in the City of London and are in need of a PVSC are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC. 

Consider revitalizing your career and making a difference in your community by joining our team!
 

WHAT WE'RE OFFERING:

• What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
  • Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
  • Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated)
  • For internal applicants, grid level placement will occur as per the Collective Agreement 
• When you'll work - 70 hours over two-week period; 8:30 am to 4:30 pm, Monday to Friday, with one unpaid hour for lunch. These hours may vary on occasion. 
• What your benefits will be - 9% in lieu of benefits
• Your pension plan - Immediately eligible for optional enrolment in Healthcare of Ontario Pension Plan (HOOPP)

HOW YOU WILL BE MAKING A DIFFERENCE:

• Assess client’s needs for skill development and support
• Assess the adequacy of resources/supports currently available to the client
• Assess barriers to successful community living (e.g. treatment options, transportation, finances, etc.)
• Assist client to identify their personal goals and preferences and utilize standardized tool (GAIN, OCAN, etc.)
• Design rehabilitation plans based on individual needs, goals and preferences
• Assist the individual to navigate systems and connect to appropriate resources
• Help clients work towards their vision of a positive personal future
• Work in partnership with the client in all aspects of planning
• Establish an intervention plan which includes expectations and responsibilities of the client, TCM, other supports (e.g. family) and resources, as well as the frequency and nature of interventions
• Provide skill teaching and/or support client to obtain the necessary skills training from other sources
• Provide needed information and education about addiction and mental health, coping skills, services, resources, and consumer initiatives/supports
• Assist client to identify and connect with personal/natural supports
• Meet with client regularly to work on specific goals until other permanent supports are in place
• Demonstrate knowledge of range of crisis prevention and intervention approaches including: crisis prevention strategies, crisis planning, crisis intervention, risk assessment, relapse prevention strategies, crisis services and hospital services
• Conduct ongoing assessments of client’s progress towards recovery and the need for ongoing intensive case management
• Ensure important information is communicated to all relevant stakeholders and documented in the record

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check (PVSC) completed in the last six months. Interested applicants who reside in the City of London and are in need of a PVSC are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC. 

We require the following qualifications:

• Diploma or degree in a health, social service or a related discipline (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Valid driver’s licence and access to a vehicle with adequate insurance to carry out job duties
• Ability to attend work regularly

We prefer the following qualifications:

• Knowledge of serious mental illness and addiction and its impact on individual
• Experience working with individuals with a serious mental illness and/or addiction
• Excellent knowledge of community resources in London-Middlesex
• Basic computer skills
• Registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), the College of Psychologists of Ontario (CPO), or the College of Nurses of Ontario (CNO)
• First Aid & CPR, ASIST, and CPI certification
• Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

Get your application in by – July 27, 2026:

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. 

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]  

 

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes