Medical Receptionist, Specialist, Pretoria – REF# IMR039-MR

A specialist Orthopaedic practice in Pretoria is seeking to recruit an experienced Medical Receptionist. The successful candidate will be organised, professional, and patient-focused, with the ability to provide exceptional administrative support and ensure a seamless patient experience within a busy specialist practice.

Roles and Responsibilities (but not limited to):

• Welcome patients in a professional and friendly manner
• Manage the reception area and ensure it remains neat and organised
• Answer and respond to phone calls, emails, and patient enquiries professionally
• Manage appointment scheduling and diary coordination
• Prepare and maintain patient records and documentation
• Capture patient information accurately on the practice management system
• Email scripts, sick notes, and other patient documentation as required
• Coordinate and manage theatre lists and surgical bookings
• Liaise with the outsourced billing bureau regarding account and billing-related matters
• Assist with billing, invoicing, and collection of consultation fees
• Manage practice supplies and stationery
• Maintain patient confidentiality and compliance with practice policies
• Assist the doctor with general administrative and practice-related duties
• Utilise MedicAI and other practice systems as part of daily workflow

Requirements:

• Matric / Grade 12
• Minimum 3 years' experience in a medical receptionist position
• Knowledge and understanding of medical aid and medical terminology
• Experience working with an outsourced billing bureau advantageous
• Experience with medical software systems advantageous
• Exposure to MedicAI or similar digital healthcare platforms advantageous
• Fluent in English and Afrikaans

Skills and attributes:

• Strong interpersonal and communication skills
• Professional and patient-centred approach
• Excellent administrative and organisational skills
• High level of integrity and confidentiality
• Strong attention to detail and accuracy
• Ability to multitask and prioritise effectively
• Good time management skills
• Honest, reliable, and dependable
• Ability to work independently and as part of a team
• Calm and professional under pressure
• Friendly and approachable demeanour
• Adaptable and willing to learn new systems and technologies

Work Hours:

Monday to Friday, 08h00 – 17h00

Start date:

1 August 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.