- Location
- Tres Cantos, Madrid, Spain
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
Job Description:
Get ready to Own Service Excellence as a Customer Service Representative at Nutreco. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come.
Join us in this customer‑centric role and Own your service, Own your communication, and Own your impact.
What you’ll do:
Helping to support smooth and efficient customer operations across our commercial and supply chain processes, you’ll be responsible for managing customer orders, providing first‑line support, and maintaining accurate customer and product data.
You’ll also handle customer questions, resolve issues, coordinate with internal teams, support contract renewals, and ensure all order‑related activities are processed accurately and on time.
Who we’re looking for :
We’re looking for someone who is responsible, proactive, and ready to Own this role. Someone who is confident, service‑oriented, and skilled at building strong relationships with customers and colleagues.
You excel at communication, remain calm under pressure, and ensure accuracy even in a dynamic environment.
You’ll also need:
Experience in customer service, sales support, logistics coordination, or order management
Strong communication and problem‑solving skills
Experience working with ERP/CRM systems
Ability to manage multiple tasks while maintaining attention to detail
Comfort working in a matrixed environment with multiple internal stakeholders
What you’ll receive :
As part of Nutreco, you’ll be a member of the SHV family, a diverse group of companies with a global footprint. Join us and you’ll gain access to a wide network of expertise and international career paths. You’ll also benefit from the backing of one of the world’s largest privately owned businesses, known for its stability and long‑term focus.
In addition, you’ll receive:
A competitive salary package
Generous pension scheme
26 vacation days
Opportunities for continuous learning and professional development within Nutreco and the broader SHV group
Support to thrive within our inclusive, international culture and dynamic environment
How and why to find out more:
We can offer you a rewarding career with real meaning and purpose—where you’ll feel proud of the impactful role you perform every day and the part you play in Feeding the Future.
If you’re interested in joining us, get ready to Own your progress, your potential, and your career.
We aim to review all applications within five business days and will get back to you as soon as possible.
#OwnIt
Our organisation:
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer:
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
