- Location
- MGM Macau, Macao
- Type
- Full-time
- Department
- Retail
- Experience
- 5+ years
- Education
- High School
- Source
- Workday
Description
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.
我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。
Job Responsibilities:
Deliver superior service, maximize customer satisfaction and respond efficiently and accurately to customer complaints
Build good relationship with customers, improve restaurant image, sales and traffic of the restaurant
Coordinate with staff to ensure proper services provided, considering special requests and food allergies
Ensure that the services provided in the restaurant comply with established hygiene and safety standards, and provide guests with a comfortable and clean dining environment
Ensure the cleanliness of the restaurant, including furniture, tableware, restaurant environment and employee personal hygiene
Ensure the delivery of the brand promise and provide exceptional guest service
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate
Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets
Job Requirements:
Minimum 5 years' experience in Japanese fine dining or Omakase restaurant, familiar with relevant industries
High School graduated or above
Excellent language skills in English, Mandarin and/or Cantonese
Good communication skills and customer service attitude, polite and willing to communicate with customers
Good team spirit, good at team communication and cooperation
Hard-working, sense of responsibility and proactive
Neat, clean appearance with high hygienic standards
Must be able to work various shifts including weekends and holidays
