Retail Sales & Performance Coach

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates  exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

• COACHING AND TRAINING

Sales methodologies

Role-playing

Onboarding

Mentorship

Performance improvement plans

• DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

Implement service & retail education plans aligned with business priorities

Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

Pilots & monitors Retail Education's Efficiency 

• TRANSMITS, MEASURE & EMPOWER

Designs & implements appropriate learning solutions for Retail Signature

Delivers & transmits Education Contents

Provides personalized follow-up & coaching on the spot

Animates learning communities with passion

• ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

Fosters empathy and credibility

Promote and develop the boutique teams in: Knows customer profiles & transmits retail signature

It continually elevates skills of expert boutique teams to create memorable experiences tailored to brand specificities under a Client Centricity framework.

Key responsibility 1:

LEARNING & DEVELOPMENT

Implement and measure training and coaching strategies in an omni channel environment to maximize sales.

• Develop a deep understanding of the boutique´s team' skills and needs to set and implement short, mid, and long-term training action plans to exceed sales targets, improving the sales and service skills of the boutique teams.

• Coaching on the spot: in charge and responsible for the carry out of the Retail Signature coaching and provide the KPI´s evaluation report.

• Drive boutique performance, including but not limited to Category performances.

• Train & develop the talent of boutique team by carry out Coaching on the spot.

• Evaluate performance of boutique team according to KPI´s & Brand standards (Retail Signature)

• Refresh coaching before events take place.

• Identify & exploit existing /new opportunities for Montblanc in terms of training.

Key responsibility 2:

LEADERSHIP

Enhance client knowledge through Retail Signature to connect and engage with visitors, prospects and clients.

• Train the boutique team to improve data capture (visitors, prospects, clients).
• Promote the use of clienteling and continuous education tools to improve the sales and service skills
• Coaching on, program and curate exceptional experience to connect & engage with client.
• Partner with corporate office to leverage the BTQ as an experience center, through Maison related animations (ex. art & Culture animations) and Client special events.
• Inspire the team.
• Act as an inclusive leader – ensure every team member is respected and has a voice.
• Engage teams and regular communicate about maison's vision, strategy & common business goals
• Energize and animate through the year.

• Attract & develop a high-performing team.

  • Actively source candidates & maintain a pool of talents through candidates.

  • Partner with Managing Director, Retail Manager, KAM and Regional Training Manager to define a development journey for each employee of the Boutiques (internal and external as a priority)

  • Provide regular feedback and coaching on the spot.

  • Ensure all new team members have structured on-boarding and define development journeys related to Maison-DNA topics & Career paths.

• Act as a brand ambassador towards the team.

  • Embrace the true value of the Maison DNA and Values and Lead by example.

• Uphold boutique image

  • Partner with the correspondant areas related brand image (ex. Grooming guideline, VM guidelines, Board etc..).

  • Partner with corporate teams to ensure that the boutique meets Montblanc standards through regular maintenance and image topics.