Library Supervisor MC

The Library Supervisor oversees and coordinates the delivery of library services for the Rio Rancho Community. The Supervisor leads a team of library employees assigned to their defined service area; provides excellent customer service; directs employee work and coordinates with other library teams to deliver services, programs and outreach initiatives; coordinates with other managers and supervisors to ensure adequate staffing at all library locations; and serves on standing and ad hoc committees.
The Library Supervisor participates in library evening and/or weekend rotations.
Education / higher education: Master's Degree.
For required college degrees, applicable field(s) of study: Library Science (MLS)
Minimum number of years of directly related experience: Two years related experience in library services, including one year of supervising staff. In lieu of a Master’s degree, incumbent must possess a related bachelor’s degree and four years’ experience in a supervisory capacity within a public library, bookstore, or similar field.
Education and/or experience preferences: Library Science, Child Development, Customer Services, Management and Supervision, Events Planning, Facilities Management.
Driver’s License requirement: Frequent Driver -- Regular Driver's License 
Required Endorsements: None
Note -- For any driver, driving record must always meet City driving and insurability standards.
Required certifications, licenses or registrations: None
Time given after hire/promotion to obtain certification or licenses: None
Preferred certifications, licenses or registrations: NoneKnowledge: Library management principles, collections and systems, and online reference applications. Planning events and programs. Staff supervision, training and mentoring.
Skills: Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position. Use of technology, equipment and software typically used in the office environment. Excellent written and verbal communication skills required.
Abilities: Ability to build and maintain interpersonal relationships across organizations. Operate a personal computer to access Internet and on-line database resources and use word processing and spreadsheet applications. Write technical reports, library planning documents, business correspondence, and procedures manuals. Effectively present information and respond to questions from colleagues. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form Interaction with Groups/Agencies/Entities: Internal: Works with individuals and teams across the library to schedule personnel and to plan and deliver library services. Maintains harmonious, courteous, and understanding relationships, while fostering a collaborative teamwork environment. External: Build and maintain partnerships with audience-specific community organizations and individual community stakeholders. Presents a courteous and friendly image for the City with the general public.
The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.

• Determines work procedures, prepares work schedules, and expedites workflow for a library service or function.
• Issues written and oral instructions to subordinates on work product, priorities, timelines, and task specifications.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Studies, recommends, and implements policies and procedures to improve department and employee productivity.
• Maintains harmony among subordinates and resolves conflicts and grievances.
• Works with subordinates to address errors, omissions, and complaints in order to maintain effective customer service.
• Assists subordinates in performing their duties and provides training and education as required.
• Supervises assigned library staff, carries out staff evaluations, and recommends hiring, termination or disciplinary actions.
• Participates in the creation and regular revisions of library planning documents, including Master Plan, Collection Development Plan, and Library Technology plan. Is responsible to ensuring implementation of these plans at department or branch level.
• Participates in the creation of the Department budget, setting annual divisional goals and objectives, and identifying expenditures needed to carry them out.
• Oversees planning and development of special events for the Department to include logistics, programming, and volunteer recruitment and scheduling.
• Assists the general public in accessing and using library resources both in-house and on-line.
• Oversees collection development and collection care tasks in assigned areas.
• Schedules staff to assure coverage as directed by the Library Director. Oversees staff who may be working nights and weekends. Presence may be required in the facility nights and weekends.
• Responsible for technology needs of the facility, including liaison with Information Technology staff, software vendors, etc.
• Responsible for facility maintenance and management, including facility security (will be primary point of contact for security alarms or other security concerns).
• May be scheduled/required to work nights and weekends.
• Lead on implementation and coordination of system-wide training of all staff and volunteers on topics including, but not limited to: circulation, selection, specialty services, programs, customer service, etc.
• Keeps abreast with professional developments and current events; reads journals, reviews books, bibliographies and other media. Participates in applicable educational opportunities.