Store Manager

Description

About Foxtrot:

This is a new Foxtrot Market. We are committed to building a vibrant food community through the thoughtful curation of makers' products, fostering caring neighborhood connections, and providing the ease of shopping convenience. We're dedicated to supporting our teams and customers every step of the way, ensuring we do right by everyone involved.

We’re looking for folks who care deeply about community and connections, share our passion for food, and are driven by curiosity and a desire for growth & learning.

About the Role:

We are seeking an energetic and experienced Store Manager to join our dynamic team in a unique retail environment that blends high-quality merchandise with a vibrant café experience. The ideal candidate will have a strong background in retail, restaurant, or hospitality management and be passionate about customer service, team leadership, and operational excellence.

As a Store Manager you will be responsible for all areas of our business by leading and developing your team to execute and grow your business through incredible hospitality & experiences. This role is a great opportunity to hone & develop yourself and your team to build a best in class culture and operation As a part of your role, you will be accountable for the following key responsibilities:

Customer Service: Act as a shopkeeper and host, ensuring every customer has a positive experience. Lead by example and coach the team to deliver outstanding service, addressing customer inquiries and concerns promptly. Proactively evaluate customer trends & metrics to create a plan of action to address customer service opportunities.

Team Leadership: Build & develop a high-performing team through consistent practices of recruiting, performance management and development. Provide ongoing coaching and feedback, fostering a positive and collaborative environment. Set high standards for performance, professionalism, and customer engagement.

Retail & eCommerce: Manage daily in store operations, ensuring high standards of food and beverage preparation, presentation, and service. Ensure compliance with health and safety regulations.

Business Acumen: Manage inventory, labor and operations, including maintaining optimal inventory & staffing levels, assessing & optimizing as needed to meet the needs of the business and customer experience.

Operational Efficiency: Create a plan and communicate to the team to ensure execution and improvement of all operational standards. Manage opening and closing procedures, financial reporting, and develop strategies to drive business growth.

The responsibilities and duties of this position described here are representative; this is not a comprehensive list and other duties may be assigned.

Requirements

Skills & Experience:

• 5+ years of management experience in retail, restaurant, or hospitality.
• Previous experience with full ownership of P&Ls, driving top line customer experience while managing the P&L.
• Proven ability to drive business performance and lead a successful team. Including successfully managing performance & development of an hourly & salaried team.
• Experience in inventory management and operational efficiency.
• Strong leadership and customer service skills.
• Knowledge of food and beverage operations, especially in a café setting, is a plus.
• Excellent organizational, multitasking, and communication abilities.
• Enthusiastic, proactive, and solution-oriented.
• Must be 21+ to sell and handle alcohol
• Must be able to lift up to 40 pounds of boxes up and down stairs.

About Us & What We Offer

At Foxtrot Market, our values guide everything we do, from creating a fair workplace to offering competitive pay and great benefits. Here’s a little more about our values and what we offer:

Our Values:

• Lead with Taste: We’re passionate about being the best.
• Be a Shopkeeper & Host: We hold ourselves to high standards and take pride in what we do.
• Create the Future: We’re all about growing our company, community, and supporting each other.
• Enjoy & Share Joy: We believe in making even the smallest moments joyful.

We’re an Equal Employment Opportunity employer and are committed to building an inclusive and diverse team where everyone has the opportunity to thrive.

When it comes to pay, we’re all about fairness and transparency. We’ve set competitive pay ranges for each role based on what the job requires, and how much experience you bring to the table. Plus, we’re always checking in to make sure everyone’s being treated fairly and equitably.

Along with competitive pay, here’s what else we offer:

• Weekly pay
• In-Lieu Days for Holidays Worked
• Paid time off (sick days and general use)
• Referral bonus program
• Pre-tax commuter benefits (for transit and parking)
• Opportunities for career growth and advancement
• Healthcare benefits (Medical, Dental & Vision)
• 401(k) + annual company match
• Employee assistance program (free and available to you)
• Employer-covered Life & AD&D Insurance
• Additional offering of Short & Long Term Disability
• Paid Parental Leave
• Daily perk: One free café drink every day (yes, even when you’re off!)
• Discounts: 40% off coffee, café items, and prepared food; 25% off retail products

*of course, certain program & eligibility rules apply