Service Business Development Center (BDC) Representative

Overview

Capistrano Valley Toyota which is located in the beautiful city of San Juan Capistrano, CA is looking for a dynamic and results-driven:

 

Service Business Development Center (BDC) Representative

 

The Service Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

 

HOW WE INVEST AND SUPPORT OUR TEAM MEMBERS:

At Capistrano Valley Toyota, we strive to empower our Team Members to be team-centric and self-motivated in their work. We offer –

• Health, Dental, Vision, Life, 401K, Health & Wellness Program.
• Company-paid Vacation and Holidays.
• Competitive Pay and Discretionary Bonus opportunities.
• A supportive and positive space for you to grow and expand your career development.

 If you want to work for an organization that values its people we have a strong philosophy of TEAMWORK, POSITIVE ATTITUDE, GOAL ORIENTED, and LOYALTY, ALWAYS DO YOUR BEST, AND NEVER GIVE UP.  Accelerate your career and join our team at Capistrano Valley Toyota.  Apply today or refer a qualified friend.

Qualifications

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!

 

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
• Provide service or sales management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Support on-line customers by setting appointments.
• Performs other duties as assigned.