Bilingual Customer Service Representative New Brunswick Prescription Drug Program (NBPDP)

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

As a Bilingual Customer Service Representative New Brunswick Prescription Drug Program (NBPDP), you communicate with customers by telephone in a knowledgeable and personable manner.   You will work in a contact center environment and ensuring call quality, timeliness, availability to the customer and being proactive about providing consistent, reliable customer service experiences.

No overnights or weekends! Monday to Friday (37.5 hours/week) 8:00AM to 5:00PM ATL.

Key Responsibilities:

• Serve as the initial contact resolution for incoming telephone calls

• Assess customer needs and address issues in a timely manner, (including appropriate customer follow up)

• Educate customers in understanding the program

• Provide superior customer service by being proactive in meeting customer needs

• Handle sensitive issues in order to ensure customer satisfaction, while demonstrating empathy and creativity

• Adhere to privacy guidelines following proper procedures

Other Qualifications:

• Highly effective listening skills to ascertain customers’ needs, and determine appropriate action required for resolution

• Excellent verbal skills for explaining complex issues to customers

• Have a high attention to detail

• Have a positive attitude and the desire to be a team player

• Work well with limited supervision

• Work  well in a fast-paced office environment

• Possess good customer service skills

• Have strong organizational skills and a high level of accuracy

Education: High school and one year post-secondary diploma or equivalent.

Computer Skills:

• Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision

• Accurate typing skills and a strong knowledge of PC software programs (particularly Microsoft office, Word and Excel)

Language Skills: Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.

Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B).  This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

What’s in it for you?  

What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.

What we offer:  

• Permanent full-time position with opportunity to grow in a well-established organization.

• Flexible work arrangements and emphasis on work-life balance.

• Remote and hybrid work options.

• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.

• 100% employer-matched Defined Contribution Pension Plan

• Annual Incentive Bonus which recognizes your contribution to our success. 

• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program. 

• An organization where we encourage personal learning and growth with opportunities for career development 

#CBM1

This posting is for a newly created position within our organization.

Pay Range:

40,254 - 45,285 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.  

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

If you experience any technical issues throughout the application process, please email: [email protected].