Back Office Agent Dutch or Flemish speaker

Our client, a well known telecom company in Belgium is seeking to recruit their team of Back Office Agents based in Bulgaria to support the Flemish speaking markets.

Responsibilities:

• The Back Office team handles letters received by customers, and forms through the website. The team covers 5 main tasks: Orders, Requests, Complaints, Credit Notes and SOS Support.
  • Orders and requests are normally processed entirely in writing
  • Complaints, these are often unclear and the agent needs to contact the customer by phone to obtain a better understanding of the issue before being able to provide a resolution.
  • Processing credit notes: if small the agent will process normally, if higher amounts the agent will need to request approval internally.
  • SOS: supporting integral agents from all sites when they get stucck in programs as the back office team has the most complete information about the systems.

Requirements:

• Strong communication skills in Flemish or Dutch and English
• Experience in a similar role within administration, back office duties, contact center experience would be a plus
• Proof of employment/references from previous employments
• Able to process big amounts of information and make decisions
• Effective listening skills
• Problem solving and analytical thinking
• Hard working and structured
• Independent worker who enjoys challenges and maintains focus on customer satisfaction.
• Highly engaged and committed long term, this is a permanent project.
• Available to work on shifts from Monday to Saturday

What is on Offer:

• A rewarding experience abroad that will enhance your professional and personal growth.
• Flexible work arrangements, with the option to work partially from home and partially in the office (after KPI's are met)
• Comprehensive, paid training and ongoing support from your trainer and team leader.
• Friendly and supportive work environment, with opportunities for team bonding through social events.
• Long-term employment with stimulating challenges.
• Competitive salary
• Additional benefits including a fixed project bonus, performance bonus, and private health insurance.

Ready to embark on this exciting journey with us? Apply now and take your career to new heights! #CustomerService #JobOpportunity #SofiaCareer 🌍📞