Job Summary:

JOB DESCRIPTION – BOX OFFICE ATTENDANT

Location: Cebu, Philippines

Division: SM Ticketmaster

Line Manager: Admin Manager/Ticketing Operations Manager  

Contract Terms: Permanent, Full Time, 40 hours per week 

THE TEAM

The Box Office operations team are the front face of Ticketmaster to the customers who purchase tickets from a box office at a venue or event site.

THE JOB

The Box Office Attendant provides assistance to customer ticketing needs and provides high-quality service to meet customer service standards at Ticketmaster’s Box Offices, Outlets and Events.

WHAT YOU WILL BE DOING

Primary Responsibilities:

• To serve customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner in order to support customer demands
• To provide information, answer questions and transact ticket purchases via credit cards, cash, EFT or cheque payments.
• To consult with the Ticketing Operations Manager or Admin Manager when required with the goal of providing the highest possible standard of customer service
• To keep abreast of current and upcoming events on the Ticketmaster network and to ask questions when there are particular details that are not understood
• Answer customers’ questions in relation to events on the Ticketmaster network at Box Offices, Outlets or Events
• Working in a roving team capacity, engaging in mobile customer service and transactions while actively moving around venue hot spots.
• Cash handling and balancing transactions

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Customer Focus  
• Ensuring Ticketmaster’s customers’ needs are continually satisfied.
• Experience in dealing with a range of people from different backgrounds is highly regarded.
• Strong customer service experience and demonstrated face to face people skills.
• Communication 
• Demonstrating strong communication skills, both written and verbal.
• Effective listening skills are also paramount and must enjoy talking with people.
• Flexibility                                         
• Demonstrated ability to work on a rotational roster and being accommodating and adapting to a changing and highly pressured working environment. Flexibility to work evenings and weekends
• Numerical                                        
• Ability to check numerical data entered and be able to identify unbalanced accounts.
• Problem Solving                
• Ability to accurately extract information from customers and find solutions.
• Appropriately seeking information from higher source when required.
• Computer literacy                           
• Ability to use Windows based computer package.
• Ability to use Excel would be highly regarded.
• Typing skills with high accuracy.

YOU (BEHAVIOURAL SKILLS)

• Enthusiastic and passionate
• Cash handling experience with proven ability to balance takings
• Team oriented
• Demonstrated ability to handle pressure effectively
• General knowledge of Arts and Entertainment is advantageous
• Familiarity with location / city is an advantage
• Demonstrated ability to respond quickly and positively to change
• Demonstrated positive attitude
• Ability to work under pressure
• High attention to detail
• Ideally possess previous ticketing experience (not essential)

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.