Veterinary Assistant Practice Manager

BluePearl Pet Hospital is seeking an experienced and motivated Assistant Practice Manager to join our state-of-the-art emergency + specialty hospital in Charlestown, MA.

The Assistant Practice Manager assists the Practice Manager in the daily operational function of the hospital’s operations and assumes managerial responsibility for the hospital’s operations in the Practice Manager’s absence. 

Pay: $35.50 - $52.00 / hour

As the Assistant Practice Manager, you will: 

• Direct and supervise associates. 

• Create appropriate organizational environment and value systems that stimulate the morale and productivity of the workforce and its leadership. 

• Collaborate with training and clinical staff to ensure that training and quality goals are met. 

• Coach and lead through effective feedback to associates through the supervisory team. 

• Monitor and evaluate operations on a daily basis.  

• Partner with the Practice Manager to develop action plans to maximize hospital efficiency and supervise the implementation of improvements. 

• Are responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and the maintenance of all personnel records. 

• Partner with the Practice Manager in budget preparation and ensure revenue targets and training goals are met. 

• Review and approve employee schedules to accommodate the patient needs of the hospital. 

• Ensure the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the hospital. 

• Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis. 

• Maintain thorough familiarity and ensure compliance with state and federal regulations, Standard Operating Procedures, and Occupational Safety and Health Administration (OSHA) guidelines. 

• Build rapport with clients and referring DVMs to ensure an overall high level of customer satisfaction with the hospital and services we provide.  

• You minimize hospital liability through constant risk management review.  

• You investigate all unsafe situations and situations/complaints.  

• You work with the Practice Manager in creating and maintaining a positive team environment. 

Why BluePearl? 

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. 

• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career. 

• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. 

• We value your health and well-being as an associate by providing you with the following: 

• Medical, dental, vision, and life insurance options. 

• Parental leave benefits  

• Flexible work schedules 

• 401k and retirement planning  

• Time to reset, rewind, and reflect through our paid time off and floating holiday plans 

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment 

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.