Property Manager - Duluth

Description

Overview:

Center City Housing Corp. (CCHC) develops, owns and manages quality housing opportunities and provides associated services for those most in need. The Property Manager provides leadership, supervision and guidance to the building staff. This upper level management position involves ensuring the CCHC culture of treating all people with dignity and respect is established and maintained within their community of staff and tenants. This position will function as a member of a team and will understand the "Housing First" and "Harm Reduction" philosophies which the agency embraces in order to carry out our mission.

Duties and Responsibilities include:
• The Property Manager is responsible for general oversight of all tenant issues, i.e. selection, recordkeeping, unit/building maintenance, safety, move out, etc.

• Hire, supervise, recruit and develop staff including employee, volunteer, and contracted positions. Manage staff development including coaching, mentoring, discipline, and timekeeping.

• Manage difficult tenant and employee issues by de-escalating potentially volatile situations and seeking additional help as needed.

• Enforce house rules, and process appeals and evictions in compliance with all regulations. Coordinate with supportive services as needed.

• Consult with maintenance technicians concerning deferred maintenance, staffing, and overall maintenance related issues.

• Understand and correctly implement tenant selection criteria by thoroughly understanding the funding matrix and implications for residency.

Requirements

Preferred Experience:

This position requires a unique combination of social service skills as well as property and team management experience. Associate degree or equivalent, two years of experience in property management, business or real estate, including leasing and staff supervision a plus. Knowledge of government subsidy programs. Working knowledge of Microsoft Office, Outlook, and Excel. Supervisory experience is required. This position requires a valid driver’s license and dependable transportation. This person must pass and maintain Minnesota Background Study clearance.

Essential Skills:

• Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking, listening, and writing effectively with tenants and outside agencies

• Ability to perform basic mathematical functions such as addition, subtraction, multiplication, and calculating percentages

• Demonstrated competency using computer programs such as Microsoft Word and Excel as well as ability to learn and use new systems as needed

• Self-motivation and the ability to work independently including prioritizing job duties

• Manage and successfully lead and motivate a team of diverse individuals with various job duties

• Ability to maintain confidentiality

• Skill in establishing and maintaining positive relationships with diverse tenants, applicants and staff

• Understand and be sensitive to the effects of trauma on an individual and its impact on successful tenancy, including an understanding of homeless populations

• Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs

• Regular attendance, reliability, and punctuality

• Available to respond to occasional property or tenant emergencies

• Strong marketing and leasing skills

• Ability to manage multiple projects or tasks

• Willingness to coordinate tenant activities

• Excellent collection skills

• Demonstrate a clear understanding and consistent use of YARDI software

• Basic understanding of Affordable Housing Program

• Basic knowledge of apartment maintenance and construction

• Commitment to the property’s performance

Physical Demands

Must be able to safely navigate stairs and ladders, walk, bend, squat, kneel, reach overhead, push, pull, and occasionally lift up to 75 pounds. Must withstand external weather conditions, use hands and fingers to grasp, twist, pull, and manipulate machinery and objects. Exposure to cleaning chemicals. Moderate noise level.

Center City Housing is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, creed, sexual orientation/identity/expression, marital status or familial status.