Internet Developer & Project Analyst (Information Technology Specialist III), Grade 26

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County is home to many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivering the County’s public health and human services to meet the needs of our community’s most vulnerable children, adults, and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the county's health and wellness can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services to residents facing a variety of obstacles to achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

MCDHHS-IT is currently recruiting for a highly capable Internet Developer & Project Analyst to join our Integrated Health and Human Services IT team. This hybrid role blends project management and website development, owning key functions including CMS administration, ServiceNow intake/resolution, content publishing workflows, accessibility remediation, security, and overall site reliability.

The ideal candidate brings strong technical and artistic leadership, a commitment to high-quality user experience, and a firm understanding of HIPAA and web accessibility standards while supporting a wide range of essential Health and Human Services programs.

Project Management & Requirements Gathering:

• Serve as the primary technical point of contact for small to mid-sized, task-oriented IT projects within the HHS organization.
• Collaborate with stakeholders like senior leaders, clinicians, and administrative staff to elicit, analyze, and document site requirements.
• Perform end-to-end project management duties, ensuring projects are delivered on time, within scope, and aligned with organizational goals.

CMS Administration: 

• Collaborate with the Technology and Enterprise Business Solutions (TEBS) department to configure, maintain, and secure the CMS; 
• Manage multisite templates, roles, and workflows. 

ServiceNow Intake and Triage Issues Associated with HHS’ web presence: 

• Configure ticket categories, SLAs, and routing; 
• Triage and assign tickets; 
• Maintain ticket audit trails. 

Publishing Governance: 

• Enforce publishing workflow that requires PIO approval for all public content and applications; 
• Maintain publishing checklist. 

Accessibility and Content Remediation: 

• Perform accessibility audits; 
• Remediate or coordinate remediation for pages and documents, videos; 
• Verify accessibility before publishing. 

Stakeholder Collaboration: 

• Work with program leads, HHS Web master, PIO, legal, privacy, and communications to ensure accurate, compliant messaging

Training and Documentation, Reporting and Metrics: 

• Train content editors on CMS, accessibility, and ServiceNow intake; 
• Maintain governance documentation and content calendar.  
• Track SLAs, uptime, remediation progress, and PIO review cycles; produce monthly reports for leadership.

Experience: Three (3) years of professional experience in the information technology field in such areas as bridging website development and project analysis.

Education: Bachelor’s degree in computer science or a related field from an accredited college or university.

Equivalency: An equivalent combination of education and experience may be substituted. 

Physical Ability: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems, and monitors weighing up to 50 pounds.

• Do you have at least 3 years managing public sector or multi-program websites, or 5 years equivalent in the private sector with public-facing services?

• Core Technical Stack: Briefly describe your recent hands-on experience with Drupal CMS, specifically building/managing organizational web content representing multiple programs, and or experience with multisite CMS architecture
• Responsive Web Templates/UI/UX: Associated with Local Government (such as Montgomery County) Internet presence.
• Ticketing Systems: Capable of using a ticketing system such as ServiceNow for intake, triage, and resolution, and reports. 
• Compliance & Accessibility: Have you developed/published web documents/content that required strict adherence to data privacy laws like HIPAA (protecting health records) or web accessibility standards like WCAG 2.1 AA?
• Hybrid Project Management: Can you provide a quick example of a time you managed a project or collaborated closely with project management from the initial requirements-gathering phase with non-technical stakeholders through to final deployment/publishing?

Technical Skills

• Hands-on Web UI/UX using Drupal or a similar Content Management System.
• Hands-on experience organizing, developing, and migrating Web content/documents between two different Content Management Systems (e.g., to Drupal CMS).
• Demonstrated experience in developing and consuming secure APIs.

• Strong understanding of web accessibility guidelines (WCAG / Section 508) and techniques for implementing them in modern websites.
• Knowledge of health data security protocols and practical experience building HIPAA-compliant applications.

Professional Competencies

• Proven ability to manage mid-sized tasks/projects independently, applying agile or hybrid project management methodologies.
• Strong analytical and problem-solving skills with the ability to translate non-technical requirements into technical specifications.
• Excellent written and verbal communication skills, specifically in writing clear documentation and SOPs.
• Strong teamwork and collaboration skills, with a proactive approach to supporting peers in an integrated agency environment, experience working with senior leaders, program leads, and nontechnical staff. 

Preferred Qualifications & AI Capabilities

• Experience with Health IT Systems: Direct experience developing for or integrating with Electronic Health Record (EHR) systems (e.g., Epic, Cerner, eClinicalWorks) and automated Case Management platforms.
• AI & Automation Capabilities: Experience leveraging AI developer tools (e.g., GitHub Copilot, VS AI Assist) to accelerate code generation, and familiarity with integrating AI/ML APIs (such as Azure OpenAI or local LLM deployments) for features like automated text summarization of case notes, predictive data entry, or smart search within HHS applications.

Preferred Knowledge, Skills, and Abilities (KSAs)

• Human Services Domain: Basic understanding of workflow logic in public assistance, child welfare, or behavioral health case management.
• Prompt Engineering & AI Orchestration: Ability to safely design prompts and manage data privacy constraints when integrating generative AI features into internal applications