Customer Care Officer

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Care Officer

Location(s)

Taipei

Job Description

Responsible for Service operation & coordination with service engineers and customers. warehouse management, and SP/LP customs clearance.

Service operation & coordination

• Label products accurately and strictly in accordance with customer orders and specifications.
• Upload required documents, reports, and supporting materials to customer portals timely and correctly.
• Track order status, update records, and provide timely feedback to customers and internal stakeholders.
• Maintain data integrity in operation systems and customer portals.
• Communicate with customers to clarify order information, resolve basic operation inquiries, and ensure service satisfaction.

Warehouse management

• Be responsible for goods receiving, picking, packing and shipment arrangement.
• Maintain warehouse inventory data in ERP or WMS system, update stock records timely.
• Prepare inbound & outbound documents, verify picking list, delivery note and packing list.
• Conduct regular inventory reconciliation, sort out inventory discrepancy reports and follow up adjustments.
• Sort, file and archive warehouse-related paperwork and electronic documents.
• Monitor stock status, identify slow-moving or obsolete materials and report to supervisor.
• Assist in preparing monthly warehouse operation reports.
• Communicate with internal departments to resolve inventory and delivery issues.

Customs clearance management for SP/LP

• Prepare and review full set of import/export customs documents: commercial invoice, packing list, contract, bill of lading/air waybill, customs declaration form, etc.
• Conduct accurate commodity code (HS code) classification and tariff calculation for imported/exported goods.
• Communicate and coordinate with customs brokers, freight forwarders, carriers and warehouses to resolve clearance issues.
• Ensure compliance with customs policies, import/export regulations, tax requirements and trade control rules.
• Track and settle customs duties, taxes and related fees; maintain customs records and filing for audit.