D365 Project Manager, Managed Services

Location Virtual, home based office with travel

Description

The MCA Connect Project Manager in this role carries a blended portfolio. You will manage day to day support for live Dynamics 365 clients under Managed Services (MgS), manage the discrete enhancement and new functionality work those same clients buy, and direct one or more full life-cycle Dynamics 365 implementations from diagnosis through go-live and transition into support.

 

These three types of work are genuinely different disciplines.

• MgS live support is a queue to be managed against service commitments.
• New functionality and enhancement work is a series of small, fixed-scope projects that must be estimated, scheduled and billed without disturbing the support commitment.
• A full life-cycle implementation is a large, multi-phase program with its own team, budget and executive visibility.

 

The person in this role must be able to manage all three at once, switch cleanly between them, and protect each from the others.

 

You will be supported by a strong delivery team of solution architects, functional and technical consultants, and developers, but you will need a strong background in project management and business process optimization, and either a solid working knowledge of the Microsoft Dynamics 365 platform or the capacity to build one quickly. Our projects are strategic investments for our clients. Their successful execution and their ongoing support both require a project manager who is driven, proactive, creative, assertive and relationship oriented.

 

While your primary function is project management, from time to time you may also be asked to assist with other functions including sales and marketing, implementation-related tasks, and general administration.