IT Support

Description

As a top-performing charter school in our county and state, Dayspring Academy seeks individuals who thrive in a fast-paced environment, strive for excellence, and are dedicated to their team and the families they serve. 

We are here to create an educational family that develops character-driven, culturally literate, lifelong learners who bring value to their community. We are preparing learners in Pasco County, Pre-K through 12th grade, for high school, college, and the workforce by delivering world-class education through the arts in a collaborative environment fueled by a passion for learning.  

Dayspring Academy is committed to its policy of offering equal employment opportunities for all persons regardless of race, religion, color, gender, ethnicity, national origin, age, marital status, or disability and acknowledges veteran preference in employment. 

Employee Status: Full Time Year Round

Benefits: Medical, Dental, Vision, Additional Insurance, PTO, and Paid Holidays

RESPONSIBILITIES

Duties of this position include but are not limited to:

• Technical Troubleshooting: Diagnose and resolve hardware and software issues for students, teachers, and staff.
• Help Desk Support: Provide front-line assistance via phone, email, or in-person to address IT-related inquiries and problems.
• Network Maintenance: Ensure the school's computer network is operational, perform regular maintenance, and troubleshoot connectivity issues.
• Hardware Installation and Maintenance: Install, configure, and maintain computers, laptops, printers, and other hardware devices.
• Software Installation and Updates: Install, update, and troubleshoot software applications used in educational environments.
• Security Management: Implement and maintain security measures to protect the school's IT infrastructure, including antivirus software and firewalls.
• Classroom Technology Integration: Collaborate with teachers to integrate technology into the classroom, ensuring that educational tools and software are effectively utilized.
• Inventory Management: Keep track of IT assets, maintain an updated inventory, and assist with procurement of new equipment as needed.
• User Training: Conduct training sessions for faculty and students on basic IT skills and best practices.  

REPORTS TO

Director of Operations

Requirements

• All employees must be fingerprinted and pass a background screening process by the Clearinghouse.
• High school diploma required; Associate's or Bachelor’s degree in a related field preferred.
• Operating knowledge of computer programs, including email, word processing, spreadsheets, and databases.
• Working knowledge of technology equipment to include hardware repair, software installation, troubleshooting and diagnostic skills.
• Comptia A+ (Preferred).
• 1-3 years of experience in a technical support role.
• Excellent time management skills and ability to organize, prioritize, manage, and carry out duties efficiently and within established timeframes.
• Ability to effectively engage in the problem-solving process.
• Strong problem-solving skills.
• Excellent communication skills, both written and verbal.
• Regular attendance and punctuality. 
• Must be able to stand for long hours.
• Physical requirements: Must be able to exert 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.