- Location
- Lisbon, Lisbon, Portugal · published
- Department
- Sales
- Source
- Workable
Description
You will be responsible for converting leads into Virtual or Physical surveys and then into sales by assessing all move requirements. You will be targeted on converting leads into tangible business. Sales enquiries include web leads, email leads, lead generators and phone enquiries. Cooperate with sales and operational team members to ensure a smooth coordination of the leads.
1. Respond to consumer leads within a set time frame (<1 hour)
2. Contact customers and collect necessary information, evaluate and probe business opportunities and to use one of the companies preferred providers or technology applications to conduct surveys
3. Arrange follow up appointments within a set time
4. Establish and maintain a strong relationship with the customer
5. Use the preferred virtual survey tool to evaluate customers inventory
6. All virtual surveys are booked through our preferred technology partners on 100% of opportunities, a physical survey will only be organized through a 3rd party if deemed too complicated or high value
7. Ensure the data accuracy and timely update of sales lead progress in the companies CRM system
8. Determine the customers’ needs and have the responsibility to match these needs with the company’s service capabilities
9. Make follow up calls to customers on moves and feedback results
10. Ensure customer is reassured, understands the move process and custom formalities
11. Follow up frequently with the customer to meet service expectations
12. Look to upsell other services that the company offers
13. You will be expected to achieve a minimum conversion target from lead to opportunity
14. Attend to any duties and assume any responsibility as directed as and when required by management.