- Salary
- $52k – $155k/yr
- Location
- Fayetteville, Tennessee
- Type
- Full-time
- Seniority
- Manager
- Source
- BetterTeam
Description
Senior Service Advisor (Bilingual / Tech-Forward)
Pay: $48,000.00 - $150,000.00 per year (Base + Performance Incentives)
Location: In-person
Location: In-person
Position Overview:
Are you a pro at turning digital inspections into approved repairs? We are looking for a high-performing, Bilingual Service Advisor who thrives in a fast-paced shop. You’ll be the primary link between our technicians and our customers, using your expertise to build trust, explain complex repairs, and keep our bays full.
Qualifications:
- Experience: 3+ years of Automotive Service Advising (Required).
- Language: Professional proficiency in English and Spanish (Required).
- Tech-Savvy: Experience with Tekmetric, ALLDATA, and Identifix is a major plus. You should be comfortable using Digital Vehicle Inspections (DVI) to sell work.
- Sales Ability: A proven "closer" who understands how to build value and maintain a high Average Repair Order (ARO) ethically.
Core Responsibilities:
- Sales & Estimating: Use Tekmetric to build accurate estimates and ALLDATA/Identifix to verify labor times and parts.
- The "DVI" Process: Present digital inspections to customers with photos/videos to clearly explain "why" a repair is needed.
- Customer Mastery: Handle the "front of house"—from the first phone call to the final invoice—ensuring every customer (English or Spanish speaking) feels heard and respected.
- Workflow Coordination: Work closely with the shop team to ensure parts are ordered on time and jobs stay on schedule.
- Specialty Services: Help manage and grow our specialized ADAS Calibration and Fleet Account services.
Why Join Us?
- High Earning Potential: We reward top-tier sales performance and high customer satisfaction scores.
- Modern Tools: No old-school paper trails. We use the best software in the industry to make your job easier.
- Schedule: 10-hour shifts, Monday–Friday. Occasional Saturdays as needed.
- Benefits: Health insurance, PTO, employee discounts, and professional development.