Certification Specialist - LIHTC/Section 42

Description

Certification Specialist

Rise Madison Apartments | Madison, WI

This Certification Specialist role is on site, in Madison, WI and is the perfect role for someone who knows their way around a LIHTC/Section 42 file and takes pride in accurate, compliant files!

What you'll do...

• Process certifications and recertifications for Section 42/LIHTC — verifications complete, files accurate.
• Team up with Community Managers and our Compliance Specialist to hit every deadline.
• Determine applicant eligibility and keep applicants in the loop.
• Run on-site file audits so we're always review-ready for state and local agencies.
• Handle investor file requests: upload, correct, summarize, done.
• Coordinate move-in and move-out lease paperwork.
• Safeguard resident files in full compliance with Fair Housing law.
• Welcome residents and prospects — questions, tours, applications.

What you bring...

• 2+ years in affordable housing compliance (Section 42/LIHTC (preferred), Section 8, or RD).
• COS or HCCP a plus — don't have one? We'll help you earn it!
• OneSite (or similar), Outlook, Word, Excel
• Sharp communication and the independence to own a busy certification season.
• Valid driver's license and acceptable driving record; travel between properties and corporate, as needed.

Who We Are

At ACC, our mission is simple: provide exceptional housing by building partnerships for successful living. That partnership starts within our own walls — with a team grounded in Teamwork, Accountability, Empowerment, Open Communication, and Flexibility. 

We are committed to being a highly regarded property management company — and we know that starts with having the right people in the right seats. We don't just fill roles; we grow careers. Whether you're just starting out or bringing years of experience, ACC is a place where your energy, your voice, and your contributions matter.

If you're looking for a team that shows up for each other, supports your growth, and recognizes that your energy is our strength — we'd love to hear from you.

Why Join ACC?

At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

Requirements

Essential Duties

• Adhere to ACC Management Group guidelines and policies, federal and state qualification guidelines, resident selection criteria process, as well as all applicable government compliance programs.
• Process and complete files related to Section 42, Section 8, Rural Development and other state and federal affordable housing programs with accuracy and ensure all verifications are completed.
• Provide administrative support, including phone support, typing reports, filing, copying, faxing, and distribution of correspondence.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants.
• Work closely with Community Managers to ensure project and file compliance.
• Use company software to assist site staff for accurate completion of tasks.
• Ensure proper document labeling, uploading, organization and completion of documents and filing.
• Work with Community Manager with responses to all investor requests for files which includes uploading files and making corrections needed. Cooperate with Compliance Specialist to send completed response summary along with all necessary documents being requested.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Respond and follow up to all interested applicants that apply on their eligibility status.
• Complete on-site file audits to ensure files match what was approved by Compliance, organized and in proper ACC file order for 1st year file reviews by local and state agencies.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Have all interested prospects fill out and complete the application.
• Work with the Community Manager on processing all applications for eligibility status.
• Coordinate and process all lease paperwork for all move in and move outs as needed.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Record and document all resident correspondence as appropriate.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies, and practices, in accordance with ACC Management Group policies and procedures.
• Other duties as assigned.

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• Minimum of 2 years of affordable compliance experience required.
• COS and/or HCCP certifications a plus.
• Proficiency with computer software applications including OneSite, word processing, spreadsheets, database, and presentation software (MS Outlook, Word and Excel).
• Maintain a valid driver’s license with acceptable driving record.
• Flexibility with working hours during heavy certification and deadline period.
• Ability to prioritize and possess efficient time management skills and work independently.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented, team player.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands

The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.

Travel

Travel is expected on a routine and frequent basis to assigned and designated property and corporate locations. Must also be able to travel to all corporate meetings.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position, along with the qualifications one must possess to perform this job successfully.

Management has the right at any time to assign or reassign duties and responsibilities as they see fit. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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