Manager, Sales Operations

The Manager, Sales Operations and Support provides tools and services required for executing our strategy and supporting our global sales force including analytics, presentations, revenue forecasting, sales channel focus initiatives, sales channel on-boarding, sales reporting and sales communication.

Essential Duties and Responsibilities

• Manage and coordinate planning efforts, ensuring alignment between Senior Management, Sales, Marketing, Operations, Finance and other key stakeholders. Areas of focus: developing a world-class process that effectively meets its business requirements and delivers ongoing improvements to forecasting process.
• Support with the development of Sales long-term strategy including 3-year plans and strategic investments.
• Manage the annual business plan process with our Business Units and Reps, including creating templates, setting targets, managing timelines, field training and real time tracking of results throughout the year.    
• Plan, manage and execute Sales Monthly and Quarterly field communication.
• Assist with the development of presentations, including preparation of PowerPoint slides, researching topics, analytics, etc.
• Coordinates the accumulation and compilation of materials for meetings and other purposes, including sales meetings, monthly management meetings, monthly management reports, etc. often combining department specific materials into a single operations document; ensures reports are received and turned in on time; may provide input into format and layout of graphic presentation of data; may create notebooks for all data presented.
• Interact with, and provide support for Sales EVP, Sales Leadership Team, Direct Sales Representatives and ATEC Sales Agents.
• Manage data, systems and reporting across SAP, Power BI and SalesForce.com.
• Assist in the planning, execution and training of new systems and processes.
• Create, maintain and report on new insightful metrics and analysis.
• Manage Vertical Strategy process including identifying key targets, tracking actual performance and driving activity and engagement with the Sales team
• Drive business review with Sales Leadership on a monthly & quarterly bases
• Seeks and maintains a comprehensive understanding of company and departmental policies and procedures in order to effectively and efficiently conduct duties and responsibilities; may advise individuals inside and outside the organization of the executive's views on major policies or issues; sets priorities independently.

Supervisor Responsibilities:

• Manage, coach, and develop team members to strengthen analytical, process, and systems expertise.
• Prioritize and assign workload to align with business goals, sales cycles, and revenue targets.
• Support hiring, onboarding, and training for new team members within Sales Operations.
• Communicate team updates, key insights, and recommendations to senior leadership.
• Foster a high-performing, solutions-oriented team culture that drives operational excellence and supports company growth.