- Salary
- $42k – $48k/yr
- Location
- Southern Wake Campus, NC, US
- Department
- Customer Service
- Education
- Associate
- Source
- GovernmentJobs
Description
Pay Grade: Assistant 5
This position coordinates DSS testing services and provides administrative support to the DSS staff, faculty, and students. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
*Schedules student testing accommodation appointments on behalf of test proctors
*Provides guidance and direction to test proctors on conducting appropriate proctoring protocol; trains new test proctors
*Receives and processes incoming disability documentation for students with disabilities
*Prepares, updates, and submits Accommodation Notices to students, faculty, and staff
*Answers phones and greets visitors; responds to general questions and provides information regarding DSS services
Educates students and faculty regarding testing procedures
Collects, prepares, and delivers student tests to DSS proctored setting; returns proctored tests to faculty
Responsible for scheduling student and faculty appointments on behalf of DSS Coordinators
Documents initial interactions with students in a case management system
Assists with priority registration
Maintains an inventory of supplies
Serves as back-up to test proctor or scribe
Provides office administrative support to staff
Knowledge, Skills, and Abilities
Ability to maintain confidential information
Must be able to multitask and provide excellent customer service.
Ability to exhibit good interpersonal skills and work well with others
Ability to maintain records accurately and be able to meet deadlines consistently
Demonstrates good organizational skills
Ability to think critically
Ability to perform normal duties with minimal supervision
Excellent written and verbal communication skills
Ability and willingness to change duty station to cover multiple Wake Tech Campuses
Minimum Requirements
High School Diploma or equivalent
Two years of office related experience and customer service experience
Intermediate skills with MS Office products particularly with MS Excel and MS Word
Preferences
Associate's degree
Essential Personnel
TBD
This position coordinates DSS testing services and provides administrative support to the DSS staff, faculty, and students. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
*Schedules student testing accommodation appointments on behalf of test proctors
*Provides guidance and direction to test proctors on conducting appropriate proctoring protocol; trains new test proctors
*Receives and processes incoming disability documentation for students with disabilities
*Prepares, updates, and submits Accommodation Notices to students, faculty, and staff
*Answers phones and greets visitors; responds to general questions and provides information regarding DSS services
Educates students and faculty regarding testing procedures
Collects, prepares, and delivers student tests to DSS proctored setting; returns proctored tests to faculty
Responsible for scheduling student and faculty appointments on behalf of DSS Coordinators
Documents initial interactions with students in a case management system
Assists with priority registration
Maintains an inventory of supplies
Serves as back-up to test proctor or scribe
Provides office administrative support to staff
Knowledge, Skills, and Abilities
Ability to maintain confidential information
Must be able to multitask and provide excellent customer service.
Ability to exhibit good interpersonal skills and work well with others
Ability to maintain records accurately and be able to meet deadlines consistently
Demonstrates good organizational skills
Ability to think critically
Ability to perform normal duties with minimal supervision
Excellent written and verbal communication skills
Ability and willingness to change duty station to cover multiple Wake Tech Campuses
Minimum Requirements
High School Diploma or equivalent
Two years of office related experience and customer service experience
Intermediate skills with MS Office products particularly with MS Excel and MS Word
Preferences
Associate's degree
Essential Personnel
TBD
Skills
ExcelCustomer Service