Trust & Safety New Associate - GTNS - Viacon - Persian (CL13)

Trust & Safety New Associate – Viacon – Persian (CL13)

Location: Sandyford, Dublin 18, Ireland
Contract Type: Full-time, 12-month fixed-term contract (with the possibility of extension)
Working Hours: 40 hours per week, with flexibility required to work in a 24/7 operational environment.

About the Role

Accenture is a trusted and experienced partner to leading technology platforms and global organisations. Through our Trust & Safety and Responsible AI services, we help create safer online environments while supporting clients in improving the quality, reliability, and integrity of their digital platforms.

Our Trust & Safety team plays an essential role in protecting online communities by reviewing digital content, evaluating AI-generated responses, and identifying potential risks across online platforms.

As a Trust & Safety New Associate – Viacon, you will be responsible for reviewing and analysing various types of content, including user profiles, audio, videos, text, and AI-generated responses.

You will also contribute to the evaluation and improvement of AI systems, helping ensure that content and model responses align with established safety standards, client policies, and responsible AI principles.

This is an opportunity to gain hands-on experience in Trust & Safety and Responsible AI while making a meaningful contribution to creating a safer digital environment.

Key Responsibilities

Content Review & Moderation

• Review, classify, and, where required, remove content in accordance with client policies, guidelines, and established procedures.
• Analyse user profiles, audio, video, and text-based content using designated tools and platforms.
• Investigate, resolve, or escalate content-related issues reported by users or identified through automated systems.
• Apply client policies consistently and objectively when making content moderation decisions.
• Stay informed of updates to client policies, procedures, and content moderation guidelines.

Responsible AI & Model Evaluation

• Evaluate AI-generated content to identify potential safety concerns, policy violations, and inappropriate responses.
• Develop and execute prompt strategies to test large language models (LLMs) across different scenarios, including sensitive topics such as medical and legal advice.
• Analyse AI model responses to assess appropriateness, policy compliance, refusal behaviour, and the use of disclaimers in accordance with client guidelines.
• Identify potential weaknesses, inconsistencies, and risks in AI-generated responses.
• Support the evaluation of AI systems through structured testing and adversarial scenarios.

Collaboration & Continuous Improvement

• Collaborate with team members to identify trends, share findings, and improve the understanding of Trust & Safety and Responsible AI challenges.
• Escalate complex cases and potential policy concerns to the appropriate teams.
• Contribute to the development and improvement of content moderation processes, best practices, and responsible AI guidelines.
• Stay informed about emerging developments in generative AI, online safety, and responsible AI governance.

Important Information – Content Exposure & Well-being

This role involves meaningful work that contributes to improving online safety and responsible AI practices. However, certain aspects of the position may be challenging.

As part of your responsibilities, you may be directly or indirectly exposed to potentially sensitive, disturbing, or objectionable content, including graphic, violent, sexual, or otherwise inappropriate material.

You may also be required to engage with challenging or adversarial AI scenarios to assess model behaviour and safety.

Due to the nature of the role, you may also be exposed to flashing lights or contrasting light and dark patterns.

Emotional resilience, strong coping strategies, and effective stress-management skills are essential for this position.

At Accenture, employee health and well-being are a priority. We provide dedicated resources and support to help our Trust & Safety professionals manage the challenges associated with their responsibilities.

Active participation in Accenture's well-being support programme is a requirement of this role. The programme is specifically designed for the Trust & Safety community and promotes individual and collective well-being

Basic Qualifications / Skills Required

• Strong emotional resilience, coping abilities, and stress-management skills.
• Excellent comprehension, communication, and proficiency in English and Persian.
• Ability to perform responsibilities objectively and impartially, without allowing personal beliefs or biases to influence decisions, in accordance with client policies.
• Strong attention to detail and accuracy.
• Ability to synthesize, evaluate, and analyse information from multiple sources.
• Strong critical-thinking, problem-solving, and decision-making skills.

Preferred Qualifications

• Strong interest in and understanding of responsible AI, internet platforms, digital technologies, and internet culture.
• Good cultural awareness and understanding of political and social developments in the relevant market or region.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

About Accenture

Accenture is a leading global professional services company that helps organisations build their digital core, optimise operations, accelerate revenue growth, and enhance services.

With expertise across technology, consulting, operations, digital transformation, cloud, and security, we combine innovation and human ingenuity to create lasting value for our clients, people, and communities worldwide.

To learn more, visit www.accenture.com.

Benefits of Working at Accenture

• Opportunity to work for a leading global organisation.
• Comprehensive training and professional development.
• Company-sponsored social events and team engagement activities.
• Career progression and internal growth opportunities.
• Diverse, inclusive, and collaborative working environment.

Language Assessment

As part of the recruitment process, candidates will be required to complete an English language assessment and a language assessment relevant to the position.

Candidates will be informed of the required proficiency levels to successfully perform the responsibilities of the role.

Night Shift Requirements

If the position requires night-shift work, employees must complete a night worker health assessment.

Fitness to work night shifts is a requirement of continued employment in a night-shift role. Employment may be terminated if an employee is unable to meet this requirement.

Trust & Safety – Content Moderation Disclaimer

Content moderation is meaningful and important work, but it can also be challenging.

Depending on the responsibilities of the role, employees may be directly or indirectly exposed to potentially sensitive, disturbing, or objectionable content. Strong emotional resilience, effective coping strategies, and stress-management skills are therefore essential.

At Accenture, we prioritise the health, safety, and well-being of our people. We provide dedicated support and resources to help employees manage the challenges associated with Trust & Safety responsibilities.

Employees are encouraged to actively participate in Accenture's well-being support programme, specifically designed for the Trust & Safety community, to develop skills that support both individual and collective well-being.

Visual Content Advisory

Due to the nature of the role, employees may frequently be exposed to flashing lights or contrasting light and dark patterns.

Inclusion, Diversity & Equal Opportunities

Accenture is an equal opportunities employer committed to creating an inclusive, accessible, and welcoming workplace where everyone can reach their full professional potential.

We welcome applications from all sections of society and do not discriminate on the basis of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation, or gender identity.

We are committed to fostering a diverse workforce and providing equal opportunities for professional growth and development.

Reasonable Adjustments

If you require any reasonable adjustments during the recruitment process, please let us know so that we can explore appropriate arrangements.

For assistance, please contact:

[email protected]

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement      

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities