Private Patient Account Manager

Job Advert

Private Patient Account Manager

Location: Berkshire Independent Hospital, Reading

Hours: 37.5 hours per week, Full-time

Summary:

The Berkshire Independent Hospital is one of Berkshire’s leading private hospitals with an excellent reputation for delivering high quality healthcare, treatments and services. The hospital, built in 1993, has 43 individual patient rooms all with en suite facilities. By investing in advanced medical technology, the hospital offers a wide range of treatments and services. The three fully equipped theatres with a seven-bedded recovery area are particularly suitable for orthopaedic procedures offered, such as arthroscopy, hip and knee replacement, spinal discectomy. A dedicated day surgery suite is suitable for minor surgery and endoscopy.

The role:

Private Patient Manager, this position will be the primary point of contact for enquires in relation to private patients being those generated from the public, GPs or Consultants.  The main objective of this role is to increase our insured and self-pay activity and create the best possible experience for all private patients, from point of first contact to discharge.

Responsibilities include:

• Assist Hospital Director in growing Self-pay and Private Medically Insured admissions to defined targets
• Build and maintain excellent relationships with consultants and medical secretaries in order to ensure appointments are converted
• To assist the central marketing team with the planning and delivery of national  campaigns
•  Ensure the National Enquiry Centre and central marketing teams are provided with service, consultant and pricing updates to ensure optimum service delivery
• Act as the primary contact for private patients and key stakeholders
• Monitor lost activity and conversion rates
• Provide the information that patients need in order to make an informed decision
• Ensure all records and reports are maintained and kept up to date
• Develop an annual programme of consumer events; educational and sales focussed with suitable measurement/return on investment
• Line management responsibilities for the Hospital Enquiry Handlers 

What you will bring:

• Marketing and or sales experience
• Ability to manage a portfolio of private patients from initial call to discharge
• Sound computer skills using the MS Office Suite and Web based reporting especially spreadsheet data creation and manipulation
• Confident in engaging with a variety of people particularly in a high end setting
• Excellent communication skills both face to face, over the phone and in writing

The Ideal Candidate:
We are looking for a highly motivated person with a positive attitude and flexible approach. You will need to have excellent interpersonal skills and the ability to build and maintain relationships at all levels.

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. 

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
 

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.