- Salary
- $60k – $80k/yr
- Location
- New York, New York
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Success (NYC)
- Source
- Lever
Description
ABOUT US:
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue.
Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
We’re moving fast, and the numbers speak for themselves:
- Partnered with enterprise brands like Google, AAA, Ro, Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 500M+ calls
- Driven $7B revenue for customers
- Scaled to $##M ARR
- Built amazing NYC (Midtown) in office culture
ABOUT THE ROLE:
Join Regal to build a world-class support experience with our growing Technical Support team! In this role, you’ll respond to and resolve customer questions across a variety of topics, from helping users navigate the platform to troubleshooting technical issues and integrations. Your work will help ensure customers can successfully adopt Regal and get the most out of our AI Agents.
You’ll work closely with teams across the company, including Customer Success, Product, and Engineering, to solve problems, learn how complex systems work, and improve the overall customer experience. This is a great opportunity for a recent graduate or early-career professional to join a fast-paced AI startup. You’ll gain exposure to real customer challenges, build technical and communication skills, and play a hands-on role in helping companies use AI to transform how they engage with their customers.
Skills
SQLEmail Marketing
Benefits
We care about your health! Medical, Dental, and Vision plans - 80% covered by the companyFlexible PTO & 11 paid holidays/year Subsidized ClassPass membershipWe care about future you!401k PlanPaid parental leavePre-tax commuter benefits We care about connection!In-office breakfast and snacks dailyHappy hours, team outings, & annual off-sitesComplete laptop workstation & more to come!