Delivery & Engagement Leader

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

These professionals are responsible for the end-to-end delivery of complex projects and programs within an account, managing scope, plan, financials, and risk to predictable, high-quality outcomes. They drive engagement performance and operational excellence, applying Accenture methods and adapting proven solutions to client needs. Acting as the day-to-day client lead, they build delivery credibility with client managers and directors, resolve issues proactively, and identify and pursue incremental growth within existing engagement scope. They coordinate communications and align priorities across stakeholders to realize engagement goals and sustain client trust.

Key Responsibilities

1. Business & Scope Accountability

• Responsible for outcomes across multiple engagements or a complex program within an account, with accountability anchored at the engagement level.

• Defines and manages project scope with sponsors and stakeholders, including delivery leads and solution architects.

• Responsible for complex projects and programs, where complexity reflects the mix of profiles, roles, and scope rather than team size.

2. Client Value & Relationships

• Acts as day-to-day client lead; builds delivery credibility with client managers and directors through delivery confidence and proactive issue resolution.

• Fosters client relationships throughout the initiative lifecycle, ensuring alignment with stakeholder expectations and sustained engagement.

• Manages senior stakeholder expectations and coordinates communications to align priorities and deepen client trust.

3. Delivery & Operational Excellence

• Drives predictable delivery, quality, and compliance across engagements.

• Manages risks, dependencies, resourcing, budgets, and schedules at the project level; proactively resolves roadblocks to protect timelines.

• Provides risk governance — identifies, evaluates, and communicates potential impacts to stakeholders for informed decision-making.

• Applies quality assurance focused on contractual and stakeholder value; coordinates cross-team and vendor efforts, ensuring SLA compliance.

• Applies industry-standard delivery methodologies (e.g., Agile, Scrum, PMI/PMBOK, ITIL) and ensures compliance with capability/process certifications (e.g., CMMI, ITIL), obtaining waivers as needed.

4. Commercial & Growth Responsibility

• Responsible for engagement economics — revenue, margin, and cost — including forecasting, cost control, and optimization.

• Identifies and pursues incremental growth within existing engagement scope, partnering with Sales, Solutions, and Account teams to surface opportunities.

• Evaluates strategic goals against current capabilities and determines when external support is needed.

5. People & Culture Leadership

• Direct people manager: coaches team leads and consultants and is responsible for performance management, engagement, and retention within the team.

• Provides constructive feedback, respects individual learning curves, and fosters a supportive, coaching-oriented environment.

• Helps team members adapt to change and guides them through resistance.

• Responsible for prioritizing team training and capability-building in line with market and account demand.

6. Innovation & Thought Leadership

• Adapts and customizes existing solutions to fit engagement needs.

• Applies emerging tools and methods within delivery; identifies opportunities to improve ways of working.

• Encourages knowledge sharing and shares best practices across the team.

7. Firm-Building & Scalable Assets

• Applies existing Accenture assets, accelerators, and proven frameworks within engagements.

• Drives efficiency through reuse, automation, and standardization at the engagement level.

#LI-LATAM

Required Experience

• 8+ years’ experience in Management in client-facing environments

• 6+ years’ experience in people management

• C1/C2 English level (written and spoken)

Soft Skills

• Exceptional communication skills

• Exceptional strategic thinking skills

• Exceptional problem-solving skills

• Exceptional decision-making skills

• Excellent conflict resolution skills

• Excellent negotiation skills

• Exceptional attention to detail

• Excellent time management skills

• Excellent presentation skills

• Exceptional team player skills

• Exceptional work ethic

What we offer:

• 👩‍⚕️ Health and Life Insurance​
• 💻 Internet reimbursement​
• 🗓 Accenture days! 3 additional vacation days​
• 🎂 Birthday leave​
• ➕ On site doctor​
• 💯And more benefits

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.