- Salary
- $50k – $65k/yr
- Location
- Longview, Texas, US
- Type
- Full-time
- Seniority
- Manager
- Source
- BetterTeam
Description
A Manager is responsible for the overall site operation with emphasis on customer service, staffing, equipment and site maintenance, sales and wash volume, quality, and performance.
Job Duties:
- Fulfill and promote the company’s mission and values (represented by the WASH acronym).
- Responsible for overall site operation in its entirety.
- Strive to surpass customer expectations.
- Recruiting, hiring, developing, and maintaining a team of people that will deliver a clean vehicle to customers in a safe, fast, and friendly manner.
- Train and coach the wash team frequently to emulate company safety, customer relations, wash procedures and to comply with all company policies.
- Monitor employee behavior and counsel as necessary.
- Develop the weekly schedule for all employees.
- Determine disciplinary measures and terminate team members when necessary.
- Obtain, review and send all new hire documentation to HR department in a timely manner.
- Resolve customer concerns, complaints, and damage claims.
- Maintain incident reports for all accidents reported at the store and follow up on incidents to resolution.
- Create Purchase orders for all customer repairs and send to accounting department.
- Check operation of equipment and components daily.
- Perform equipment maintenance procedures as scheduled.
- Repair equipment (or coordinate repair) as necessary.
- Maintain a clean, attractive, and safe facility.
- Enforce safety standards.
- Complete opening and closing duties.
- Interact with suppliers by handling all purchases for the wash location.
- Review, approve and send all invoices to the accounting department in a timely manner.
- Maintain budgeted operational costs.
- Maintain accurate records and generate reports as requested.
- Assist in the management of chemical and vending inventory.
- Handle cash transactions/deposits ethically, efficiently, and accurately.
- Comply with RocketFast! Employee Handbook.
- Seek and communicate among other managers to improve company procedures.
- Always strive to do a better job and to motivate others to do the same.
- Other responsibilities and tasks as necessary.
Skills:
- Strong interpersonal skills.
- Computer literate.
- Enjoy working outdoors.
- Mechanically inclined.
- Organized.
- Excellent verbal and written communication.
About RocketFast! Car Wash: Our mission is to provide an exceptional customer experience in a fun, friendly, and clean environment and to exhibit a positive family and community spirit in everything we do.
As an employee of RocketFast! Car Wash you will be expected to uphold our mission statement above and exhibit our acronym WASH in the performance of your job duties.
- W - WELCOME our customers and let them know we appreciate them.
- A - ALWAYS be ATTENTIVE to our customers and ALWAYS have a great ATTITUDE.
- S - SMILE - It makes people happy.
- H - HELPFUL- Show helpfulness to our customers. If a customer needs assistance, help them. Don’t wait for them to ask.
Job Type: Full-time
Pay:
- $50,000 annual salary.
- Monthly sales bonuses.
- Commission on all sales.
Benefits:
- Paid weekly.
- Rotating schedule.
- Free weekly car wash.
- Paid sick leave and vacation.
- 401k with employer match.
- Health Insurance.
Skills
Customer Service