Infrastructure Specialist – System Administration L2

Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the world’s most successful Fortune 500 and Fortune 1000 companies.

The Infrastructure Specialist will be responsible for providing day-to-day administration, maintenance and L2/L3 support for enterprise server environments at a large global client. The role ensures production systems remain secure, patched, monitored and available, resolves incidents within SLA, and automates routine tasks to improve reliability.

Responsibilities

• Administer, monitor and maintain Linux and/or Windows servers across physical, virtual and cloud environments.
• Provide L2/L3 support by troubleshooting operating system, performance, storage and connectivity issues, and resolving incidents within agreed SLAs.
• Plan and execute OS patching, upgrades and security hardening (for example, CIS benchmarks) in line with change management.
• Manage user accounts, access controls, file systems, volume groups and logical volumes.
• Build and manage virtual machines on VMware vSphere or the client's cloud platform.
• Automate routine administration tasks using Shell, PowerShell, Python or Ansible.
• Monitor system health and capacity with tools such as Splunk, Nagios or cloud-native monitoring, and act on alerts.
• Support backup and restore activities and participate in disaster recovery tests.
• Raise and update incidents, changes and problem records in ServiceNow or an equivalent ITSM tool, and contribute to root-cause analysis.
• Maintain accurate documentation, runbooks and handover notes.

Skills required

• 4+ years of hands-on administration of Linux (RHEL preferred) or Windows Server in a production environment.
• Strong troubleshooting skills for OS, performance, boot, network and storage issues.
• Experience with patch management and server hardening.
• Working knowledge of VMware vSphere or a public cloud platform (Azure or AWS).
• Scripting in Shell, PowerShell or Python for automation.
• Understanding of DNS, DHCP, LDAP or Active Directory, SSL certificates and basic networking.
• Working knowledge of ITIL processes, including incident, change and problem management.

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT or an equivalent discipline.
• Preferred certifications: RHCSA or RHCE, Microsoft Certified (Windows Server or Azure Administrator), VMware VCP, or AWS certifications.
• Willingness to work in rotational shifts, including night shifts, and support on-call requirements and weekend change windows when required.
• Ability to work from the client office from day one.

Good to have

• Ansible or Terraform for configuration and infrastructure automation.
• Containers (Docker) and introductory knowledge of Kubernetes or OpenShift.
• Exposure to middleware such as Apache, Tomcat, WebSphere or WebLogic.
• Experience with backup tools such as Veritas NetBackup or Commvault.
• Exposure to IBM AIX or Power Systems.

Benefits at Anovia

• Comprehensive Health Insurance policy.
• Employee Wellness Program with a focus on mental health.
• Robust reward and recognition programs.
• Company incentive programs.
• Attractive leave policy, including Holiday Leave, Maternity Leave, Paternity Leave, Birthday Leave, Bereavement Leave and Paid Leave for personal time off.
• Ample growth and learning opportunities.
• Remote work opportunities, where applicable.
• Focus on work-life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Anovia is an equal opportunity employer.