Warehouse Supervisor

Department: Operations

Employment Type: Permanent - Full Time

Location: Zambia

Reporting To: Operations Manager

Description

What you would be expected to do:

• Receive inward cargo in accordance with approved Sun King SOPs, verifying SKU, quantity, and condition and helping shipping/delivery documentation.
• Record and escalate discrepancies, damages, or shortages to relevant stakeholders, and coordinate with logistics providers to resolve inbound exceptions.
• Scan serial numbers for metered/serialized products and upload them to the relevant database.
• Ensure received quantities are accurately reflected in warehouse and ERP/CRM records.

• Initiate warehouse orders and oversee picking, packing, and fulfillment with logistics providers/3PLs, including routing and scheduling.
• Monitor dispatch accuracy and resolve misroutes, delays, losses, and damages.
• Update dispatched quantities in the approved dispatch tracker and ERP/CRM, including scanned serials for applicable products moved to shop/field locations.
• Align dispatches and stock receipts with retail/field teams.
• Process daily invoicing for partnership and EBD [Easy Buy Direct] sales in the ERP system, where applicable.

• Maintain accurate inventory records, ensuring alignment between physical stock, warehouse records, and ERP/CRM.
• Conduct cycle counts per the approved inventory control schedule, and manage monthly/periodic stock takes and reconciliation.
• Investigate and escalate inventory discrepancies and unexplained variances.
• Manage inventory per FIFO standards and maintain serial-number traceability for applicable products.
• Monitor inventory condition, reporting damaged, obsolete, or slow-moving stock.
• Oversee the day-to-day activities of Ndola Warehouse, reporting to the Warehouse Manager
• Maintain warehouse organization, cleanliness, and 5S standards, including accurate floor plans, bin locations, and signage.

• Ensure compliance with Sun King OHS and warehouse safety requirements.
• Monitor warehouse access and escalate unauthorized access or security concerns.
• Report inventory losses, damages, accidents, and other warehouse incidents promptly.
• Ensure proper storage, handling, and segregation of products per approved procedures.

• Oversee daily warehouse activities with 3PL warehouse and logistics providers where operations are outsourced, following up on inbound and outbound service levels.
• Escalate delays, discrepancies, losses, damages, and service failures to the manager, operations.
• Partner with the Associate Manager, Operations, on inventory, fulfillment, and logistics priorities.
• Help with audits, physical verification exercises, and operational improvement initiatives.

You might be a strong candidate if you:

• Has a degree qualification preferably in Supply Chain Management, Logistics, Warehouse Management, Distribution or a related field from a Premier institution 
• Has 3+ years' experience in warehousing and inventory management.
• Has practical experience working with distributors, 3PLs and sales teams to help with smooth distribution operations.
• Is knowledgeable about import/export, transport routes, inventory management, warehousing, and distribution networks.
• Has knowledge and working experience with ERP and/or WMS systems.
• Is comfortable working with large volumes of data in Excel/Google Sheets.
• Demonstrates strong attention to detail, particularly in inventory, serial numbers, and document controls.
• Has excellent verbal and written communication skills; English is a must.
• Is able to work with minimal supervision.
• Has strong teamwork skills and can work effectively with the Operations, sales teams and external logistics partners.

What we offer (in addition to compensation and statutory benefits):

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.