SYSTEMS ADMINISTRATOR, TECHNOLOGY OPERATIONS-1

Position Summary...

The Systems Administrator – Technology Operations is responsible for supporting day-to-day control room operations, including batch processing, system monitoring, and incident management within a mainframe environment. This role ensures system stability, supports critical business processes, and escalates issues appropriately to maintain SLA compliance. The associate works closely with senior team members and SMEs to troubleshoot issues, execute operational procedures, and provide timely support to internal customers.

What you'll do...

Key Responsibilities

• Perform daily control room operations, including monitoring alerts, handling batch job abends, and managing incidents in accordance with SOPs.
• Execute Control-M activities such as holding, releasing, and restarting jobs.
• Monitor batch flows and escalate issues to ensure SLAs for critical processes are met.
• Monitor z/OS systems, review logs, and perform initial troubleshooting; engage next-level support when required.
• Execute operational procedures including IPLs (Initial Program Loads), maintenance implementations, and task restarts (bounce activities).
• Monitor system health using tools such as Chronos and report issues to senior leads or SMEs as needed.
• Create, update, and manage incident tickets and RITMs in ServiceNow, ensuring all tickets are accurately updated before shift end.
• Provide support to data centers (DCs), including troubleshooting batch processing issues and resolving printer-related problems.
• Support and facilitate EDIM (Data Center Power Outage activities) and related operational events.
• Handle customer support requests via phone queue, email, and chat platforms (Zoom, Teams, Slack) while meeting response SLAs.
• Follow established escalation procedures and SOPs for issue management and resolution.
• Maintain proper documentation and communicate issues effectively during shift handovers.

Minimum Qualifications

• 1–3 years of experience in technology operations, control room, or system administration.
• Basic knowledge of mainframe environments (z/OS) and batch processing concepts.
• Experience with job scheduling tools (e.g., Control-M).
• Familiarity with ServiceNow or similar ticketing systems.
• Strong problem-solving skills and attention to detail.
• Ability to work in a 24x7 shift-based environment.

Preferred Qualifications

• Exposure to mainframe tools and utilities.
• Basic understanding of JCL (Job Control Language).
• Experience supporting data center operations.
• Familiarity with monitoring tools such as Chronos.
• Experience using collaboration tools like Zoom, Microsoft Teams, and Slack.
• Ability to work effectively in a team and escalate issues appropriately.

Core Competencies

• Attention to detail
• Problem-solving ability
• Multitasking and time management
• Communication and teamwork
• Ability to follow processes and SOPs
• Customer support orientation

Working Conditions

• 24/7 operational support environment with rotating shifts
• Fast-paced, high-availability support setting
• Interaction with cross-functional and geographically distributed teams

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Business Analytics, Contract Management, Customer Care, Information Technology, Microsoft Office, Programming Languages

Primary Location...

Tower 1, Part Of 1st, 2nd To 4th Flrs, Intl Tech Park Radial Road (radial It Park Pvt Ltd), , India