Warranty Coordinator - Recreational Living

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

Location: Elkhart, IN (On-site)

The Warranty Coordinator is responsible for accurately reviewing, processing, and documenting vendor chargebacks, invoices, and warranty claims, including completing initial claim data entry in the warranty system. This position also supports the Warranty team by validating coverage, performing warranty authorizations as needed, assisting with replacement part or product orders, and escalating complex claims for review. The role requires strong attention to detail, clear communication with customers and internal stakeholders, and a team- and customer-focused mindset with a positive, dependable work ethic. This role may provide exposure to additional responsibilities and potential for advancement over time.

Position

Warranty Coordinator - Recreational Living

Location

USA, Elkhart IN

How You'll Create Possibilities

RESPONSIBILITIES:

 

Vendor Chargeback & Invoice Processing:

• Review vendor chargeback (VCB) and invoice submissions to ensure all required documentation and processing criteria are met.
• Locate, validate, and match chargeback and invoice information to the original warranty claim.
• Perform accurate data entry and maintain organized, complete claim records in internal systems.
• Merge chargeback and invoice documentation into the corresponding claim file in accordance with retention standards.
• Communicate with internal teams, vendors, or customers regarding missing information, discrepancies, or claim status updates.

Warranty Claims Processing:

• Review submitted warranty claims for completeness, accuracy, and adherence to established policies and procedures.
• Enter claim data accurately into Salesforce and related systems.
• Research claim and product history for associated coach or appliance records.
• Communicate with customers via email regarding claim status, required documentation, approvals, and shipping information.
• Provide customers with required diagnostic forms and claim-related documentation.

Warranty Authorizations:

• Support the Warranty team by preparing claims for review, including validating coverage criteria and documentation.
• Assist with the creation of replacement part or product orders and authorization requests under established guidelines.
• Escalate complex claims to senior team members for review and decision-making.

Other related duties as assigned:

• Participate in required product, system, and warranty policy training.
• Participate in team meetings and contribute to process improvement discussions.
• Assist with special projects, customer visits, or other duties as assigned.

What You'll Bring to Our Team

Basic Qualifications:

• High school diploma, GED, or equivalent.
• 1–2 years of experience in administrative support, claims processing, data entry, or customer service.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Ability to learn new systems, products, and warranty policies.
• Team- and customer-oriented mindset with a positive, dependable work ethic.
• Proficiency with common business applications, including Microsoft Office, Outlook, Salesforce Service Cloud (or similar CRM), and call center systems.
• Frequent verbal and written communication with vendors, customers, service personnel, and internal stakeholders.
• Ability to collaborate effectively with service writers, technicians, or other warranty staff to gather missing or corrected information.
• Basic understanding (or willingness to learn) RV appliances, components, and installation procedures to ensure technician documentation meets warranty standards.
• Ability to follow established processes while managing multiple tasks in a fast-paced environment.

 

Preferred Qualifications:

• Prior experience in warranty, service, or claims processing within the RV, appliance, automotive, or manufacturing industries.
• Exposure to vendor chargebacks, return authorizations, or repair/work order processing.
• Experience with GE Appliances or similar RV appliance product lines.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]