Account Service Manager, Advisory (NE)

 

Position Summary

Do you want to be part of a collaborative Account Service Management team? Are you a problem solver who enjoys navigating complex client issues, removing barriers, and delivering solutions that create meaningful outcomes? Do you enjoy building strong relationships and collaborating across teams to provide exceptional customer experiences? Is a culture where "People Count," "We Do the Right Thing," and "We Hold Ourselves to Very High Standards" important to you?

If so, Guardian is seeking an Advisory Account Service Manager to support clients and brokers within our Field Services organization. In this role, you will serve as the primary point of contact for day-to-day service needs, partnering closely with Advisory Brokers, Client Executives, and internal business partners to ensure client satisfaction and retention. You will proactively identify opportunities to educate clients, resolve issues, and deliver solutions that support their strategic objectives.

 

You Are

A customer-focused professional who thrives in a fast-paced environment and enjoys building trusted relationships with brokers, clients, and internal partners. You are highly organized, solutions-oriented, and capable of managing multiple priorities while maintaining a strong focus on service excellence. You proactively identify trends, anticipate client needs, and work collaboratively to deliver positive outcomes.

 

You Have

Required Qualifications

• Bachelor's degree or equivalent work experience
• Minimum of 3 years of experience in an Account Service Manager, Account Management or Client Services at Guaridan
• Experience working directly with clients and/or broker partners in a customer-facing environment
• Strong knowledge of Guardian products, services, and service processes
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
• Strong problem-solving, communication, and relationship management skills

 

Preferred Qualifications

• Experience supporting employee benefits, insurance, or financial services clients
• Demonstrated ability to manage complex service inquiries and issue resolution
• Experience partnering with multiple internal stakeholders to drive client outcomes
• Ability to analyze trends and identify proactive service opportunities

 

You Will

• Serve as the primary point of contact for assigned Advisory Brokers and clients, delivering a high-quality service experience
• Manage end-to-end investigation, resolution, and communication for customer inquiries and service issues
• Build and maintain strong relationships with brokers, clients, Client Executives, and internal business partners
• Proactively monitor account activity, identify potential issues, and implement solutions to maintain account integrity
• Educate clients and brokers on Guardian products, processes, policies, procedures, and self-service tools
• Identify service trends and lead proactive outreach and action plans that support client goals and improve the customer experience

 

Reporting Relationships

As our Advisory Account Service Manager, you will report to the appropriate Field Services leadership team within the Group Benefits organization.

 

Location

This position is open to candidates in any Guardian office location or remote within the United States.

 

Travel

Up to 10% travel may be required for this position.

Salary Range:

$59,110.00 - $88,660.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

 

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

 

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [email protected], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [email protected].

 

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.