Sales Team Manager - Haywood Mall

What you will do 

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics. 

• Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor. 

• Develop and implement strategies to execute successful promotional and grassroot events, leading team to effectively perform customer outreach, clienteling, and omnichannel initiatives. 

• Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives. 

• Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled. Partner with store HR to ensure associate schedule aligns with business needs and traffic plans. 

• Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence. 

• Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop. 

• Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.  

• Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion. 

• Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.  

 
Skills and Abilities 

• Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.  

• Skills and experience to perform in the role and a commitment to continuously learn.  

• Ability to develop others through mentorship, effective communication, and side-by-side coaching.  

• Self-directed and able to work with minimal supervision in a deadline-driven environment.  

• Communicate with excellence.  

• Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.  

• 3+ years of Retail Leadership experience and a dedication to customer experience excellence.  

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.  

• Must regularly move around all store areas and be accessible to customers.  

• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.  

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.