Patient Services Representative

Shift and status

Full time, Monday, Wednesday, Thursday, Friday 8:00 a.m. to 5:00 p.m., Tuesdays 8:00 a.m. to 2:00 p.m., and no weekends

Job Summary

The Multidisciplinary Trauma Clinic, which supports West Michigan’s only Level One Trauma Center, provides coordinated follow-up care for patients recovering from traumatic injuries, including burns, fractures, amputations, and traumatic brain injuries. Our collaborative team brings together multiple specialties in one location, offering comprehensive services such as nurse navigation, social work support, coordinated appointments, and on-site X-ray services to enhance the patient experience.

This role supports a busy practice environment, handling an average of 80-100 patient calls per day, and requires the ability to address patient needs with professionalism and compassion, multitask effectively, and thrive in a team-based setting. We foster a fast-paced, collaborative environment focused on exceptional patient care while providing team members with diverse learning opportunities, professional growth, and meaningful experiences that positively impact patients' lives.

 

Essential Functions

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

 

Qualifications

Required

• High School Diploma or equivalent
• 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

 

As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them.  The voice agent works 24/7 - just like healthcare!

About Corewell Health 

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. 

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - North Office Building - 221 Michigan St NE - Grand Rapids

Department Name

Trauma Clinic HOPD - Grand Rapids Prof Svcs

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.