Inside Sales & New Account Representative - Federal Way Based

• Connect with Prospective Customers: Respond to incoming sales inquiries through phone, email, and other communication channels.
• Develop New Business: Follow up with leads, identify sales opportunities, and help convert prospective customers into new Fikes clients.
• Understand Customer Needs: Ask thoughtful questions to determine which products and services best fit each customer's business.
• Present Solutions: Explain service options, pricing, and recommendations in a clear, professional, and engaging manner.
• Coordinate New Accounts: Work with internal departments to help ensure a smooth transition from initial sale to service setup.
• Build Relationships: Establish trust and maintain positive communication with prospective and newly acquired customers.
• Manage Sales Activity: Document customer interactions, maintain accurate account information, and track opportunities and follow-ups.
• Support Team Growth: Collaborate with field sales, operations, and customer service to identify opportunities and deliver a consistent customer experience.

• Previous experience in sales, customer service, acct. management, or business development preferred.
• Strong verbal and written communication skills.
• A friendly, confident, and professional phone presence.
• Ability to build relationships and establish trust with customers.
• Strong organizational skills and attention to detail.
• Comfortable working with multiple software systems, email, and customer records.
• Self-motivated, dependable, and able to manage multiple priorities.
• A positive attitude, willingness to learn, and genuine interest in helping customers.

• Starting Pay of $60,000/year, paid hourly
• Full-Time Employment — Consistent Monday–Friday schedule.
• In-Office Team Environment — Work alongside supportive colleagues and departments.
• Paid Training — Learn our services, systems, and approach to customer relationships.
• Professional Development — Opportunities to grow your skills and advance with the company.
• Meaningful Work — Play an important role in helping new customers discover what makes Fikes different.
• Employee Benefits — Medical, Dental, Vision, accident, and life insurance options.

We actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply. We are an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program. You must be able to pass a drug screening and criminal background check.