Preserve Guest Services Assistant II

Please note, you need to submit your application before 11:59 p.m. on the date prior to the close date listed.

Thank you for your interest in this position.  Please note the following important tips for applying.

• All portions of the application must be completed in detail. Work history, applicable education, and answers to the supplemental questions are all required. Applications missing any one of these sections will be rejected as incomplete. Referral to a resume is not acceptable.

• Set aside some time to complete your application. The system is unable to save applications that are in progress, and once you have submitted the application you cannot reapply.

• We strongly recommend that you review all the information on your application for accuracy. Once an application is submitted, you will be unable to edit it.

• Submitted applications are not viewable. If you would like to keep a record of what you will be submitting, we suggest you type your responses to the questions in a Word document, then copy and paste the answers into the application then save the Word document. Typing questions in Word will also minimize typing/grammatical errors since this is not an option in the system.

NOTE: If you are a current employee, you MUST apply via the Career worklet in Workday and not through this site. If you submit an application on this site, it cannot be processed.

Preserve Guest Services Assistant II

Open Date: 10/29/26

Close Date: 11/06/26

Salary: $22.81 per hour

Job Type: Regular

Location: Springs Preserve, 333 S. Valley View Blvd., Las Vegas

For any questions regarding this announcement, please contact LVVWD Recruitment at [email protected].

FILING DEADLINE: The first 100 applications submitted ON or BEFORE 11:59p.m., Thursday, November 5th, 2026. WHICHEVER COMES FIRST.

Hours of Work: 5/8's. Thurs-Mon. 7:45am-4:15pm.

The ideal candidate is experience in Blackbaud Altru Point of Sale (POS) applications, including database management and maintenance, troubleshooting system issues, generating reports, optimizing workflows and maintaining overall system performance. The candidate should demonstrate the ability to administer and maintain Blackbaud Altru for ticketing, memberships, constituent records, communication and marketing outreach, and reporting functions. Attention to detail to ensure accurate system set up and operation. Basic knowledge of financial reporting and data analysis. Be proficient in Microsoft Office; Strong interpersonal skills to engage with guests and team members effectively while also displaying the ability to handle conflicts and challenging situations with tact and diplomacy.

INTRODUCTION: Human Resources will screen applications and supplemental questionnaires. Candidates possessing the strongest skills and experience for this position will be forwarded to the hiring department for further evaluation and to determine who will be invited to the formal interview process. The candidate hired will be required to pass a drug screening, background check and may be required to pass a job-related physical evaluation.

GENERAL PURPOSE 

Under general supervision, performs or assists in performing admissions, retail operations, merchandising and other guest services activities for the Springs Preserve; assists in supporting Preserve activities such as train rides, demonstrations, exhibit support and other activities and special events; assists guests with membership purchases and renewals; and performs related duties as assigned. 

DISTINGUISHING CHARACTERISTICS 

Preserve Guest Services Assistant I is the entry-level class in the Guest Services Assistant class series and may be assigned to perform a variety of guest services duties, including greeting guests, admissions, crowd control and assisting with gift shop operations. This class is alternately staffed with Preserve Guest Services Assistant II and incumbents may advance to the higher level after gaining experience and demonstrating proficiencies that meet the qualifications of the higher class. 

Preserve Guest Services Assistant II is the journey-level class in the Guest Services Assistant series. Incumbents are fully trained and independently perform a variety of duties supporting admissions and guest services, gift shop sales, stockroom operations and Preserve special events.  

Incumbents at both levels are expected to be customer service ambassadors and demonstrate a high degree of interpersonal skill, sensitivity and commitment in ensuring a high performance, guest service-oriented work environment which supports achieving the Preserve’s vision, mission, objectives and values. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. 

Greets guests, employees, vendors and other Preserve visitors; sells tickets for groups, educational tours and events at the Preserve entrance gate ticketing window; assists in resolving any entrance bottlenecks or guest entry flow problems; answers questions, gives directions and responds to and resolves guest complaints and issues; suggests changes to improve guest service; provides guest feedback to supervisors.  

Performs crowd control duties as needed; accepts lost and found items and assists guests in locating lost items; responds to medical emergencies as appropriate. 

Complies with and enforces Preserve and guest policies and procedures, including general safety rules, to ensure guest safety and satisfaction and high quality of operations. 

Notifies management of any problems and issues observed regarding Preserve cleanliness, maintenance, safety and security; operates two-way radios for communication as needed.  

At point-of-sale locations, receives payments from Preserve guests; issues and collects tickets; performs cross-selling functions to promote membership sales and sales of merchandise, food and options for educational classes and programs; assists with gift shop merchandising and operations. 

As needed, provides support for a wide variety of guest services operations such as driving the train, other exhibit support assignments, stroller/bike rentals and directional support. 

Assists in setting up and breaking down arrangements for Preserve special events; carries out assigned responsibilities during such events. 

May assist with Preserve educational activities; sets up and takes down demonstrations; assists guests in operating interactive exhibits. 

May assist in the Nature Exchange trading program; explains trading exchange rules and procedures to participants including ethical and safety issues involved in collecting objects; reviews trading items submitted and proposes complimentary research activities following established procedures; reviews completed research submitted by participants and suggests areas for further enhancement/enrichment; may assist in maintaining up-to-date records of visitor ship and trader data. 

Supports maintenance of the Nature Exchange collection; cleans, labels and displays objects and maintains an inventory of items submitted such as geologic specimens, photographs and nature journals; ensures the overall neatness and presentation quality of the collection. 

OTHER DUTIES 

As needed, cleans and straightens Preserve work areas; inspects work areas for cleanliness, maintenance and safety; stocks work areas with supplies. 

Provides assistance and administrative support to other Preserve staff as needed. 

DESIRED MINIMUM QUALIFICATIONS 

Knowledge of: 

Customer service standards, policies, procedures and etiquette; guest services practices in a public attraction or museum setting; ticketing practices and procedures; arithmetic and basic mathematics; safe work practices and procedures. 

Ability to: 

Perform ticketing, admissions, sales and other guest services rapidly, accurately and courteously; evaluate and respond courteously to guest and visitor complaints; analyze problems and take action following established procedures; operate a computer and other standard ticketing and point-of-sale equipment and software; learn and apply District rules, procedures and practices for taking payments and receipting and for ticketing/point-of-sale system operations; learn, understand, interpret, apply and explain District policies and procedures applicable to areas of responsibility; understand and follow written and oral instructions; understand and follow proper payment handling procedures; make accurate arithmetic calculations quickly and accurately; prepare clear and concise records and other written materials; communicate clearly and effectively, both orally and in writing; exercise tact and diplomacy in dealing with sensitive and confidential customer issues and situations; maintain composure in stressful situations; establish and maintain highly effective working relationships with guests, Preserve supervisors and staff, the public and others encountered in the course of work. 

Training and Experience: 

A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or G.E.D. equivalent and at least one year of paid or volunteer experience involving guest, visitor or customer interaction, preferably in a museum, cultural or public attraction venue; or an equivalent combination of training and experience. 

A Preserve Guest Services Assistant I may be considered for advancement to Preserve Guest Services Assistant II after demonstrating proficiency to perform the full range of duties of the latter class. Proficiency criteria and the process for demonstrating performance at the levels established in the criteria are established jointly by hiring authorities and the Director, Human Resources and are described in a separate document. 

Licenses; Certificates; Special Requirements: 

A valid Nevada driver’s license and the ability to maintain insurability under the District’s Vehicle Insurance Policy. 

PHYSICAL AND MENTAL DEMANDS 

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical Demands 

While performing the duties of this class, employees are regularly required to sit; talk or hear, both in person and by telephone in indoor and outdoor settings; and use hands repetitively to operate, finger, handle or feel computers and other standard office equipment; and reach with hands and arms. Employees are regularly required to stand and walk; stoop, kneel, or bend; and lift up to 25 pounds. Employees occasionally lift up to 50 pounds.  

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, the ability to distinguish basic shades and colors and the ability to adjust focus.   

Mental Demands 

While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret information; analyze and solve standard guest service problems; observe and interpret customer service situations; learn and apply new information or skills; perform highly detailed work requiring a high level of accuracy; work with frequent interruptions; and interact with guests, managers and staff, the public and others encountered in the course of work.